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eyalbarash
by eyalbarash

cigchat_team_ticket_lists_items

Retrieve ticket list items from a specific list using its ID. Filter by title, flow, or user, and control results with pagination.

Instructions

Get list of ticket list items [GET /team/ticket-lists/{listId}/items] Requires the "Manage Team" scope on the token.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number, between 1 and 100
limitNoNumber of items in the response
titleNoSearch for list item title
listIdYesList Id
flow_nsNoSearch for list items by flow_ns Accepts either the flow namespace id or the flow's exact name — the server resolves names automatically.
user_nsNoSearch for list items by user_ns
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must carry full behavioral disclosure. It mentions the auth scope requirement, which is useful, but does not explicitly state read-only behavior, pagination, error handling, or any side effects. The 'Get' verb and endpoint imply read-only, but that is implicit rather than clearly disclosed.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise and front-loaded, stating the action, including the endpoint for API clarity, and adding the auth requirement in a second short sentence. No wasted words or redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With 6 parameters and no output schema, the description lacks essential context. It does not explain what 'ticket list items' are, what the response shape looks like, or how pagination works (despite page/limit parameters). The mention of the required scope is helpful but not enough to make the tool usable without further inference.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with each parameter already having a clear description. The tool description does not add any extra semantics for the parameters, so the baseline of 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Get list of ticket list items', specifying the verb (Get), the resource (ticket list items), and the exact endpoint. The term 'items' distinguishes this from sibling tools like cigchat_team_ticket_lists that list the lists themselves, and from create/update/delete variants.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It only mentions a required scope ('Requires the Manage Team scope') and gives no context about when this tool is appropriate, what it replaces, or any exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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