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eyalbarash
by eyalbarash

cigchat_subscriber_assign_agent_group

Assign a subscriber chat to a specific agent group using the group's ID or name and the user's namespace. Enables routing conversations to the appropriate support team.

Instructions

Assign agent group to chat [POST /subscriber/assign-agent-group] Requires the "Manage Flow" scope on the token.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
user_nsYes
agent_group_idYesAccepts either the agent_group namespace id or the agent_group's exact name — the server resolves names automatically. Example: 123
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. It does mention the required 'Manage Flow' scope, which is useful auth context. However, it does not describe side effects, whether the assignment overwrites an existing group, or error behavior. This is minimal but not misleading.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is just two sentences: a clear action plus a scope requirement. Every word is purposeful, and it is front-loaded with the verb and resource. No unnecessary fluff.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple 2-parameter mutation with no output schema, the description provides the purpose, endpoint, and auth scope, but omits meaning of 'user_ns' and what the tool returns. Given the simplicity, it is acceptable but not comprehensive.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema describes only one parameter (agent_group_id) with useful detail about accepting an id or name and auto-resolution. The other parameter (user_ns) has no description, and the tool description does not clarify it. With 50% schema coverage and no compensation from the description, parameter semantics are incomplete.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description starts with a specific verb and resource: 'Assign agent group to chat'. This clearly distinguishes it from sibling tools like 'cigchat_subscriber_assign_agent' (which assigns a single agent) and 'cigchat_subscriber_unassign_agent'. The HTTP endpoint is also included for precision.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is given on when to use this tool versus alternatives such as assigning a specific agent or unassigning an agent. The only directive is the scope requirement ('Requires the Manage Flow scope'), which is a prerequisite, not a usage guideline. There are no exclusions or contextual hints.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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