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eyalbarash
by eyalbarash

cigchat_team_ticket_item_add_comment

Add a comment to a support ticket with an optional attachment URL. Provide list ID, item ID, and content to update the ticket thread.

Instructions

Add a comment and optional attachment URL to a ticket [POST /team/ticket-lists/{listId}/items/{listItemId}/comments] Requires the "Manage Team" scope on the token.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
fileNoHTTPS attachment URL Example: https://files.example.com/invoice.pdf
listIdYes
contentYesExample: The issue has been investigated.
listItemIdYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. Addedv0.2.0

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden of behavioral disclosure. It does mention the 'Manage Team' scope requirement, which is useful, but it fails to describe what happens on success, the response format, side effects, or error conditions. For a mutation tool, this is a significant gap beyond the minimal permission note.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two concise sentences, front-loaded with the primary action, followed by the endpoint and auth requirement. No unnecessary words. It is efficient and well-structured, though slightly more context could be added without losing conciseness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no annotations and no output schema, the description is incomplete. It lacks information about return values, expected behavior on success or failure, and does not explain the required listId and listItemId parameters. An agent would not know what to expect when calling this tool, making it under-specified for reliable use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 50% (only file and content have descriptions; listId and listItemId do not). The description does not compensate by explaining these parameters. The endpoint path hints at their meaning, but the description itself adds no parameter semantics. Since coverage is at the boundary and description adds nothing, it falls below the baseline.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a clear action ('Add a comment and optional attachment URL to a ticket') with a specific verb and resource, and includes the HTTP endpoint. It is unambiguous but does not differentiate from sibling tools like cigchat_team_ticket_item_comments (which reads comments) — hence a 4 rather than 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage: it is used to add a comment to a ticket. However, it provides no explicit guidance on when to use this tool versus alternatives (e.g., when to read comments instead), nor any exclusions. The auth requirement is mentioned but that's not usage guidance. This is implied usage, not explicit context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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