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Gorgias MCP Server

by benpalmer1

List Customer Field Values

gorgias_list_customer_field_values
Read-only

Fetch all custom field values assigned to a customer. Returns field definitions with current values.

Instructions

GET /api/customers/{customer_id}/custom-fields — List all custom field values set for a customer. Returns an array of field definitions with their current values.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
customer_idYesThe ID of the customer whose custom field values are to be listed.
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true and openWorldHint=true, so the description adds value by mentioning the return format ('array of field definitions with their current values') and the exact endpoint. No contradiction with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences, front-loads the endpoint and purpose, and contains no superfluous text. Every word contributes meaning.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple one-parameter list operation with good annotations, the description sufficiently explains purpose and response shape. The absence of an output schema is compensated by the explicit mention of what is returned.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema already provides full coverage of the single parameter customer_id with a clear description. The tool description adds no additional parameter nuance, so a baseline score is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'List all custom field values set for a customer' with the specific endpoint, distinguishing it from related tools like gorgias_list_custom_fields which would list field definitions globally rather than per-customer values.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives clear context for when to use the tool (when you need a specific customer's custom field values) but does not explicitly mention alternatives or when not to use it, leaving the agent to infer from the name and sibling list.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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