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Gorgias MCP Server

by benpalmer1

Create Account Setting

gorgias_create_account_setting

Create a helpdesk-wide account setting, such as business hours or satisfaction surveys, by specifying a type and configuration data.

Instructions

POST /api/account/settings — Create a setting for the current account. Account settings are helpdesk-wide configuration objects such as business hours and satisfaction surveys.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
dataNoConfiguration data specific to the setting type. For 'business-hours': { timezone: string, business_hours: { days: string, from_time: string, to_time: string } }
nameNoHuman-readable name for this setting
typeYesThe type/category identifier of the setting (e.g. 'business-hours')
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate readOnlyHint=false, so the mutating nature is known. The description adds the context that settings are helpdesk-wide, which is useful. However, it does not disclose side effects, authentication needs, idempotency, or failure behavior. Given the annotations, the description provides adequate but not extra transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two concise sentences. The first sentence leads with the HTTP method and the core action; the second adds valuable context with examples. There is no redundancy or filler, and it is appropriately sized for the tool's complexity.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

This is a simple create tool with three well-documented parameters, no output schema, and reasonable annotations. The description plus schema fully covers how to invoke it. Missing details like return value and error cases are not critical here, but for full completeness they would be nice to have.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% and each parameter has a meaningful description (type, name, data with an example for business-hours). The description's mention of business hours and satisfaction surveys reinforces the 'type' meaning but does not add new parameter semantics beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create a setting') and the resource ('the current account'), with a specific endpoint. It gives useful examples of what account settings are, but it does not explicitly distinguish this tool from sibling create tools such as create_satisfaction_survey, so it falls short of a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies when to use this tool by defining account settings as helpdesk-wide configuration objects and giving examples, but it does not provide explicit guidance on when NOT to use it or which sibling tools to prefer (e.g., update_account_setting for modifications, create_satisfaction_survey for surveys). This is implied usage, not explicit direction.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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