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benpalmer1

Gorgias MCP Server

by benpalmer1

Create User

gorgias_create_user

Create a new agent or administrator in the Gorgias helpdesk using email, name, and role.

Instructions

POST /api/users — Create a new user (agent or administrator) in the Gorgias helpdesk.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
bioNoShort biography of the user
metaNoArbitrary key-value data to associate with the user. Not used by Gorgias internally.
nameYesFull name of the user. If not provided, may be derived from firstname and lastname.
roleYesThe role to assign to the user
emailYesEmail address for the new user's Gorgias account. Used for login and notifications.
activeNoWhether the user can log in. Defaults to true if not specified.
countryNoCountry of the user as ISO 3166-1 alpha-2 code (e.g. 'FR', 'US')
languageNoUI locale for the user's Gorgias interface. Gorgias restricts this field to 'fr' or 'en' (agent UI language, not ticket content language).
lastnameNoLast name of the user
timezoneNoPreferred timezone as IANA timezone name (e.g. 'US/Pacific', 'Europe/Paris')
firstnameNoFirst name of the user
external_idNoID of the user in a foreign system (e.g. Stripe, Aircall). Not used by Gorgias.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations indicate readOnlyHint=false, meaning a write operation, but the description adds almost no behavioral context beyond that. It does not disclose potential side effects, permissions required, error behavior, or what happens on success. The only added detail is the user types, which is already partly in the schema.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with the HTTP method and resource clearly identified. Every word earns its place, and there is no redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The schema covers all parameter details, and the description gives the core purpose. However, with no output schema, the return value or response format is not described, and there is no context about error scenarios or special behaviors. This is adequate but not rich.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all parameters thoroughly. The description adds no extra meaning beyond pointing out agent/administrator roles, which is a subset of the full role enum. Baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states a specific verb ('Create') and resource ('a new user') in the Gorgias helpdesk, and even specifies the user types (agent or administrator). This distinguishes it from sibling tools like gorgias_create_team or gorgias_create_customer.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No usage guidance is provided. The description does not explain when to use this tool versus alternatives, nor does it mention prerequisites or exclusions. The intended use is only implicitly obvious from it being a create operation.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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