Zendesk API MCP Server

Implementation Reference

• src/tools/support.js:11-27 (handler)

  The handler function that implements the 'support_info' tool logic. It returns a placeholder message about Zendesk Support configuration, with error handling.

  handler: async () => {
    try {
      // This would typically call an endpoint like /api/v2/account/settings
      // For now, we'll return a placeholder message
      return {
        content: [{ 
          type: "text", 
          text: "Zendesk Support information would be displayed here. This is a placeholder for future implementation."
        }]
      };
    } catch (error) {
      return {
        content: [{ type: "text", text: `Error getting support info: ${error.message}` }],
        isError: true
      };
    }
  }

• src/tools/support.js:4-29 (registration)

  Export of supportTools array that defines and registers the 'support_info' tool with its name, description, empty schema, and handler.

  export const supportTools = [
    // This is a placeholder for additional Support-specific tools
    // Most Support functionality is covered by the other tool modules
    {
      name: "support_info",
      description: "Get information about Zendesk Support configuration",
      schema: {},
      handler: async () => {
        try {
          // This would typically call an endpoint like /api/v2/account/settings
          // For now, we'll return a placeholder message
          return {
            content: [{ 
              type: "text", 
              text: "Zendesk Support information would be displayed here. This is a placeholder for future implementation."
            }]
          };
        } catch (error) {
          return {
            content: [{ type: "text", text: `Error getting support info: ${error.message}` }],
            isError: true
          };
        }
      }
    }
  ];

• src/server.js:47-52 (registration)

  MCP server registration loop that registers all tools including 'support_info' from supportTools by calling server.tool() for each.

  // Register each tool with the server
  allTools.forEach((tool) => {
    server.tool(tool.name, tool.schema, tool.handler, {
      description: tool.description,
    });
  });

• src/server.js:19-19 (registration)

  Import of supportTools into the main server file for aggregation and registration.

  import { supportTools } from "./tools/support.js";