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JurreBrandsenInfoSupport

Zendesk API MCP Server

delete_macro

Remove a macro from Zendesk Support by specifying its ID to streamline ticket workflows and maintain clean automation rules.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesMacro ID to delete

Implementation Reference

  • The handler function for the 'delete_macro' tool. It asynchronously deletes the macro using zendeskClient and returns a success or error response.
    handler: async ({ id }) => {
      try {
        await zendeskClient.deleteMacro(id);
        return {
          content: [{ 
            type: "text", 
            text: `Macro ${id} deleted successfully!`
          }]
        };
      } catch (error) {
        return {
          content: [{ type: "text", text: `Error deleting macro: ${error.message}` }],
          isError: true
        };
      }
    }
  • Input schema using Zod: requires a numeric 'id' for the macro to delete.
    schema: {
      id: z.number().describe("Macro ID to delete")
    },
  • src/server.js:48-52 (registration)
    Registers the 'delete_macro' tool (included in macrosTools within allTools) with the MCP server using server.tool().
    allTools.forEach((tool) => {
      server.tool(tool.name, tool.schema, tool.handler, {
        description: tool.description,
      });
    });
  • ZendeskClient helper method that performs the actual DELETE API request to `/macros/${id}.json`.
    async deleteMacro(id) {
      return this.request("DELETE", `/macros/${id}.json`);
    }
Behavior1/5

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Tool has no description.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness1/5

Is the description appropriately sized, front-loaded, and free of redundancy?

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Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness1/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

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Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Tool has no description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose1/5

Does the description clearly state what the tool does and how it differs from similar tools?

Tool has no description.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines1/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Tool has no description.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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