Zendesk API MCP Server

Implementation Reference

• src/tools/tickets.js:230-250 (handler)

  The handler function for the 'delete_ticket' tool, which calls the Zendesk client's deleteTicket method, handles success/error responses, and formats the output as MCP content.

    handler: async ({ id }) => {
      try {
        await zendeskClient.deleteTicket(id);
        return {
          content: [
            {
              type: "text",
              text: `Ticket ${id} deleted successfully!`,
            },
          ],
        };
      } catch (error) {
        return {
          content: [
            { type: "text", text: `Error deleting ticket: ${error.message}` },
          ],
          isError: true,
        };
      }
    },
  },

• src/tools/tickets.js:227-229 (schema)

  The input schema for the 'delete_ticket' tool using Zod, requiring a numeric 'id' parameter.

  schema: {
    id: z.number().describe("Ticket ID to delete"),
  },

• src/tools/tickets.js:224-250 (registration)

  The full tool registration object for 'delete_ticket' exported as part of ticketsTools, which is later registered in server.js via a loop over all tools.

  {
    name: "delete_ticket",
    description: "Delete a ticket",
    schema: {
      id: z.number().describe("Ticket ID to delete"),
    },
    handler: async ({ id }) => {
      try {
        await zendeskClient.deleteTicket(id);
        return {
          content: [
            {
              type: "text",
              text: `Ticket ${id} deleted successfully!`,
            },
          ],
        };
      } catch (error) {
        return {
          content: [
            { type: "text", text: `Error deleting ticket: ${error.message}` },
          ],
          isError: true,
        };
      }
    },
  },

• src/zendesk-client.js:96-98 (helper)

  Helper method in ZendeskClient that performs the actual DELETE API request to Zendesk's tickets endpoint.

  async deleteTicket(id) {
    return this.request("DELETE", `/tickets/${id}.json`);
  }