Zendesk API MCP Server

Implementation Reference

• src/tools/talk.js:9-24 (handler)

  MCP tool handler for 'get_talk_stats'. Calls zendeskClient.getTalkStats(), stringifies the result as JSON text response, or returns error message.

  handler: async () => {
    try {
      const result = await zendeskClient.getTalkStats();
      return {
        content: [{ 
          type: "text", 
          text: JSON.stringify(result, null, 2)
        }]
      };
    } catch (error) {
      return {
        content: [{ type: "text", text: `Error getting Talk stats: ${error.message}` }],
        isError: true
      };
    }
  }

• src/server.js:48-52 (registration)

  Registration of all tools (including 'get_talk_stats') on the MCP server via server.tool() calls in a loop over allTools which includes talkTools.

  allTools.forEach((tool) => {
    server.tool(tool.name, tool.schema, tool.handler, {
      description: tool.description,
    });
  });

• src/zendesk-client.js:282-284 (helper)

  Helper method in ZendeskClient that performs the API request to fetch Talk statistics from the '/channels/voice/stats.json' endpoint.

  async getTalkStats() {
    return this.request("GET", "/channels/voice/stats.json");
  }

• src/tools/talk.js:4-26 (registration)

  Tool specification definition: exports talkTools array with 'get_talk_stats' tool including name, description, empty schema, and reference to handler.

  export const talkTools = [
    {
      name: "get_talk_stats",
      description: "Get Zendesk Talk statistics",
      schema: {},
      handler: async () => {
        try {
          const result = await zendeskClient.getTalkStats();
          return {
            content: [{ 
              type: "text", 
              text: JSON.stringify(result, null, 2)
            }]
          };
        } catch (error) {
          return {
            content: [{ type: "text", text: `Error getting Talk stats: ${error.message}` }],
            isError: true
          };
        }
      }
    }
  ];