Zendesk API MCP Server

Implementation Reference

• src/tools/views.js:12-28 (handler)

  The primary handler function for the 'list_views' MCP tool, which prepares parameters, calls the Zendesk client, and returns formatted JSON results or an error message.

  handler: async ({ page, per_page }) => {
    try {
      const params = { page, per_page };
      const result = await zendeskClient.listViews(params);
      return {
        content: [{ 
          type: "text", 
          text: JSON.stringify(result, null, 2)
        }]
      };
    } catch (error) {
      return {
        content: [{ type: "text", text: `Error listing views: ${error.message}` }],
        isError: true
      };
    }
  }

• src/tools/views.js:8-11 (schema)

  Zod input schema defining optional pagination parameters for the list_views tool.

  schema: {
    page: z.number().optional().describe("Page number for pagination"),
    per_page: z.number().optional().describe("Number of views per page (max 100)")
  },

• src/zendesk-client.js:187-189 (helper)

  ZendeskClient helper method that performs the actual API request to retrieve the list of views.

  async listViews(params) {
    return this.request("GET", "/views.json", null, params);
  }

• src/server.js:31-52 (registration)

  Tool registration block where viewsTools (containing list_views) is included in allTools and each tool is registered with the MCP server via server.tool().

  const allTools = [
    ...ticketsTools,
    ...usersTools,
    ...organizationsTools,
    ...groupsTools,
    ...macrosTools,
    ...viewsTools,
    ...triggersTools,
    ...automationsTools,
    ...searchTools,
    ...helpCenterTools,
    ...supportTools,
    ...talkTools,
    ...chatTools,
  ];
  
  // Register each tool with the server
  allTools.forEach((tool) => {
    server.tool(tool.name, tool.schema, tool.handler, {
      description: tool.description,
    });
  });