Skip to main content
Glama
JurreBrandsenInfoSupport

Zendesk API MCP Server

get_user

Retrieve user details from Zendesk by providing a user ID to access customer information and support data.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesUser ID

Implementation Reference

  • Handler function that implements the core logic of the 'get_user' tool by calling the Zendesk client to fetch user data by ID and handling the response or errors.
    handler: async ({ id }) => {
      try {
        const result = await zendeskClient.getUser(id);
        return {
          content: [{ 
            type: "text", 
            text: JSON.stringify(result, null, 2)
          }]
        };
      } catch (error) {
        return {
          content: [{ type: "text", text: `Error getting user: ${error.message}` }],
          isError: true
        };
      }
  • Zod input schema defining the 'id' parameter as a required number for the 'get_user' tool.
    schema: {
      id: z.number().describe("User ID")
    },
  • src/server.js:48-52 (registration)
    Registers the 'get_user' tool (along with others) with the MCP server using server.tool().
    allTools.forEach((tool) => {
      server.tool(tool.name, tool.schema, tool.handler, {
        description: tool.description,
      });
    });
  • Helper method in ZendeskClient that performs the API GET request to fetch a user by ID, used by the tool handler.
    async getUser(id) {
      return this.request("GET", `/users/${id}.json`);
Behavior1/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Tool has no description.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness1/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Tool has no description.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness1/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Tool has no description.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Tool has no description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose1/5

Does the description clearly state what the tool does and how it differs from similar tools?

Tool has no description.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines1/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Tool has no description.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/JurreBrandsenInfoSupport/zendesk-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server