ServiceNow MCP Server

Instructions

Implementation Reference

• src/servicenow_mcp/tools/workflow_tools.py:251-298 (handler)

  Core implementation of the get_workflow_details tool. Fetches workflow details via ServiceNow REST API using the provided workflow_id.

  def get_workflow_details(
      auth_manager: AuthManager,
      server_config: ServerConfig,
      params: Dict[str, Any],
  ) -> Dict[str, Any]:
      """
      Get detailed information about a specific workflow.
      
      Args:
          auth_manager: Authentication manager
          server_config: Server configuration
          params: Parameters for getting workflow details
          
      Returns:
          Dictionary containing the workflow details
      """
      params = _unwrap_params(params, GetWorkflowDetailsParams)
      
      # Get the correct auth_manager and server_config
      try:
          auth_manager, server_config = _get_auth_and_config(auth_manager, server_config)
      except ValueError as e:
          logger.error(f"Error getting auth and config: {e}")
          return {"error": str(e)}
      
      workflow_id = params.get("workflow_id")
      if not workflow_id:
          return {"error": "Workflow ID is required"}
      
      # Make the API request
      try:
          headers = auth_manager.get_headers()
          url = f"{server_config.instance_url}/api/now/table/wf_workflow/{workflow_id}"
          
          response = requests.get(url, headers=headers)
          response.raise_for_status()
          
          result = response.json()
          return {
              "workflow": result.get("result", {}),
          }
      except requests.RequestException as e:
          logger.error(f"Error getting workflow details: {e}")
          return {"error": str(e)}
      except Exception as e:
          logger.error(f"Unexpected error getting workflow details: {e}")
          return {"error": str(e)}

• src/servicenow_mcp/tools/workflow_tools.py:33-38 (schema)

  Pydantic model defining the input schema for the get_workflow_details tool, including required workflow_id.

  class GetWorkflowDetailsParams(BaseModel):
      """Parameters for getting workflow details."""
      
      workflow_id: str = Field(..., description="Workflow ID or sys_id")
      include_versions: Optional[bool] = Field(False, description="Include workflow versions")

• src/servicenow_mcp/utils/tool_utils.py:497-503 (registration)

  Registration of the get_workflow_details tool in the central tool definitions dictionary used by the MCP server. Maps name to handler, schema, description, etc.

  "get_workflow_details": (
      get_workflow_details_tool,
      GetWorkflowDetailsParams,
      str,  # Expects JSON string
      "Get detailed information about a specific workflow",
      "json",  # Tool returns list/dict
  ),

• src/servicenow_mcp/tools/workflow_tools.py:126-136 (helper)

  Helper function used by get_workflow_details to unwrap and validate parameters using the Pydantic schema.

  def _unwrap_params(params: Any, param_class: Type[T]) -> Dict[str, Any]:
      """
      Unwrap parameters if they're wrapped in a Pydantic model.
      This helps handle cases where the parameters are passed as a model instead of a dict.
      """
      if isinstance(params, dict):
          return params
      if isinstance(params, param_class):
          return params.dict(exclude_none=True)
      return params

• src/servicenow_mcp/tools/workflow_tools.py:138-181 (helper)

  Helper function used by get_workflow_details to normalize auth_manager and server_config arguments, handling potential order swaps.

  def _get_auth_and_config(
      auth_manager_or_config: Union[AuthManager, ServerConfig],
      server_config_or_auth: Union[ServerConfig, AuthManager],
  ) -> tuple[AuthManager, ServerConfig]:
      """
      Get the correct auth_manager and server_config objects.
      
      This function handles the case where the parameters might be swapped.
      
      Args:
          auth_manager_or_config: Either an AuthManager or a ServerConfig.
          server_config_or_auth: Either a ServerConfig or an AuthManager.
          
      Returns:
          tuple[AuthManager, ServerConfig]: The correct auth_manager and server_config.
          
      Raises:
          ValueError: If the parameters are not of the expected types.
      """
      # Check if the parameters are in the correct order
      if isinstance(auth_manager_or_config, AuthManager) and isinstance(server_config_or_auth, ServerConfig):
          return auth_manager_or_config, server_config_or_auth
      
      # Check if the parameters are swapped
      if isinstance(auth_manager_or_config, ServerConfig) and isinstance(server_config_or_auth, AuthManager):
          return server_config_or_auth, auth_manager_or_config
      
      # If we get here, at least one of the parameters is not of the expected type
      if hasattr(auth_manager_or_config, "get_headers"):
          auth_manager = auth_manager_or_config
      elif hasattr(server_config_or_auth, "get_headers"):
          auth_manager = server_config_or_auth
      else:
          raise ValueError("Cannot find get_headers method in either auth_manager or server_config")
      
      if hasattr(auth_manager_or_config, "instance_url"):
          server_config = auth_manager_or_config
      elif hasattr(server_config_or_auth, "instance_url"):
          server_config = server_config_or_auth
      else:
          raise ValueError("Cannot find instance_url attribute in either auth_manager or server_config")
      
      return auth_manager, server_config