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FreeScout MCP Server

Update Ticket Status/Assignment

freescout_update_ticket

Update a ticket's status to active, pending, closed, or spam, and optionally reassign it to another user.

Instructions

Update ticket status and/or assignment

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusNoNew ticket status
ticketYesTicket ID, ticket number, or FreeScout URL
assignToNoUser ID to assign the ticket to

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
messageYes
successYes
ticketIdYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of disclosure. It states 'update' which implies mutation, but does not describe side effects, required permissions, or any behavioral constraints. The lack of additional context limits transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, concise sentence with no unnecessary words. It is front-loaded with the key action. However, it could be slightly more informative while remaining concise.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given that the tool has 3 parameters and an output schema, the description is minimally adequate. It does not elaborate on behavioral context or usage scenarios, but the schema covers parameter details. With no annotations, the description lacks completeness in guiding safe usage.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% description coverage for all three parameters. The description adds no extra information beyond what the schema already provides. Baseline 3 is appropriate as schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Update ticket status and/or assignment' clearly states the verb (update) and resource (ticket), and specifies the two main actions (status change and assignment). It distinguishes from sibling tools like add_note, analyze, get, search, which have different purposes.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives such as freescout_add_note or freescout_get_ticket. The description does not mention prerequisites, exclusion criteria, or preferred scenarios. Usage is implied but not explicit.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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