Update Ticket Status/Assignment
freescout_update_ticketUpdate a ticket's status to active, pending, closed, or spam, and optionally reassign it to another user.
Instructions
Update ticket status and/or assignment
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| status | No | New ticket status | |
| ticket | Yes | Ticket ID, ticket number, or FreeScout URL | |
| assignTo | No | User ID to assign the ticket to |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| message | Yes | ||
| success | Yes | ||
| ticketId | Yes |