Create Draft Reply
freescout_create_draft_replyCreate a draft reply for a FreeScout ticket that can be reviewed and edited before sending, with options to set TO, CC, and BCC recipients.
Instructions
Create a draft reply in FreeScout that can be edited before sending
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| cc | No | Optional CC recipients. Omit to preserve existing recipients; pass [] to clear. | |
| to | No | Optional TO recipients. Omit to preserve existing recipients; pass [] to clear. | |
| bcc | No | Optional BCC recipients. Omit to preserve existing recipients; pass [] to clear. | |
| ticket | Yes | Ticket ID, ticket number, or FreeScout URL | |
| userId | No | User ID creating the draft (defaults to env setting) | |
| replyText | Yes | The draft reply content (generated by the LLM) |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| draftId | Yes | ||
| message | Yes | ||
| success | Yes | ||
| ticketId | Yes |