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FreeScout MCP Server

by verygoodplugins
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    Deploy Server
    One endpoint for every MCP toolRayrun runs every MCP server behind one URL and holds the credentials. Each call is decided per client, tool, and argument, then recorded.ray.runAd

    TDQS

    A3.5/5.0

    Scored across 8 tools

    Disambiguation3/5

    Most tools map to single distinct actions, but get_ticket, analyze_ticket, and get_ticket_context all center on reading/understanding a single ticket. The get_ticket description's 'Fetch and analyze' wording blurs its boundary with analyze_ticket, so descriptions must be read closely to avoid misselection.

    Naming Consistency5/5

    All tools use the freescout_ prefix with a clear verb_noun structure: get_ticket, add_note, update_ticket, create_draft_reply, search_tickets, get_mailboxes. The verbs and nouns are consistent and predictable, with no mixed casing or irregular naming patterns.

    Tool Count5/5

    Eight tools is an appropriate size for a helpdesk assistant server. Each tool covers a distinct stage of the ticket workflow without ballooning into unnecessary operations or feeling too thin for the intended scope.

    Completeness4/5

    The set covers lookup, search, analysis, status/assignment updates, internal notes, context gathering, and draft replies, which is enough for common support ticket workflows. Obvious gaps like sending replies directly or deleting tickets are absent, but those are reasonable boundary choices for an assistant that drafts rather than sends.

    Maintenance

    ActivityStale
    ResponsivenessWithin a week

    Resources