Schema | FreeScout MCP Server

FreeScout MCP Server

Describes the environment variables required to run the server.

Name	Required	Description	Default
`FREESCOUT_URL`	Yes	Your FreeScout instance URL
`FREESCOUT_API_KEY`	Yes	FreeScout API key
`FREESCOUT_DEFAULT_USER_ID`	No	Default user ID for assignments	1

Guidance the server publishes about itself, which clients place ahead of the tool catalog so the model reads it before choosing anything.

This server publishes no instructions, or was last inspected before Glama recorded them.

Features and capabilities supported by this server

Protocol revision2025-11-25

Capability	Details
`tools`	{ "listChanged": true }

Functions exposed to the LLM to take actions

Name	Description
freescout_get_ticketB	Fetch and analyze a FreeScout ticket by ID or URL
freescout_analyze_ticketA	Analyze a FreeScout ticket to determine issue type, root cause, and suggested solution
freescout_add_noteB	Add an internal note to a FreeScout ticket
freescout_update_ticketC	Update ticket status and/or assignment
freescout_create_draft_replyB	Create a draft reply in FreeScout that can be edited before sending
freescout_get_ticket_contextB	Get ticket context and customer info to help draft personalized replies
freescout_search_ticketsB	Search for FreeScout tickets with explicit filter parameters. Use assignee: "unassigned" for unassigned tickets, or assignee: number for specific user. Supports relative time filters like "7d", "24h". Use includeLastMessage: true to get a preview of the most recent message for each ticket.
freescout_get_mailboxesA	Get list of available mailboxes

Interactive templates invoked by user choice

Name	Description
No prompts

Contextual data attached and managed by the client

Name	Description
No resources

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