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FreeScout MCP Server

Analyze FreeScout Ticket

freescout_analyze_ticket

Analyze a FreeScout ticket to determine its issue type, root cause, and suggested solution. Streamline support by quickly understanding and resolving customer problems.

Instructions

Analyze a FreeScout ticket to determine issue type, root cause, and suggested solution

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketYesTicket ID, ticket number, or FreeScout URL

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
isBugYes
ticketIdYes
rootCauseNo
attachmentsYes
codeSnippetsYes
customerNameYes
testedByTeamYes
customerEmailYes
errorMessagesYes
hasAttachmentsYes
isReproducibleYes
issueDescriptionYes
isThirdPartyIssueYes
suggestedSolutionNo
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations are absent, so the description must disclose behavioral traits. It does not state whether the tool modifies the ticket, requires specific permissions, or has side effects. The output is implied to be analysis results, but no details about the behavior are provided.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Description is a single, concise sentence with no unnecessary words. However, it could be slightly more informative without adding length. Front-loaded and efficient, but could include usage guidance.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the presence of an output schema (not shown here but indicated), the description does not need to explain return values. However, the description lacks behavioral and usage context that would make it fully complete for an agent. It covers the basic purpose but not the full context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with the single 'ticket' parameter already described as 'Ticket ID, ticket number, or FreeScout URL'. The tool description adds no additional semantic meaning beyond this, so a baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states the tool analyzes a FreeScout ticket to determine issue type, root cause, and suggested solution. The verb 'analyze' is specific and the resource is a ticket, distinguishing it from sibling tools like freescout_get_ticket (retrieval) or freescout_search_tickets (search).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives. No mention of prerequisites, context, or when analysis is appropriate. The description implies usage for analysis but lacks explicit direction.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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