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FreeScout MCP Server

Get FreeScout Ticket

freescout_get_ticket

Fetch and analyze a FreeScout ticket by ID or URL, including all conversation threads.

Instructions

Fetch and analyze a FreeScout ticket by ID or URL

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketYesTicket ID, ticket number, or FreeScout URL
includeThreadsNoInclude all conversation threads
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so the description must fully disclose behavior. It mentions 'fetch and analyze' but does not clarify if analysis means simple retrieval or processing, nor does it mention permissions, rate limits, or error handling.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very short (one sentence), which is concise but lacks necessary structure. It could be improved with bullet points or separate sections for clarity.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema and no annotations, the description fails to explain return format, the meaning of 'analyze', or error conditions. It leaves the AI agent with significant unknowns.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% (both parameters described in schema). The description repeats schema info without adding new meaning, so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool fetches and analyzes a ticket by ID or URL, but does not differentiate from sibling tools like freescout_analyze_ticket or freescout_get_ticket_context.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus siblings or when not to use it. The description gives no context for selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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