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FreeScout MCP Server

Get Mailboxes

freescout_get_mailboxes

Retrieve all mailboxes configured in your FreeScout helpdesk. Use this to view available inboxes for ticket routing and management.

Instructions

Get list of available mailboxes

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description bears full burden. It only states the basic function without disclosing any behavioral traits such as authentication requirements, data scope, or response format.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no wasted words. However, it could be slightly more descriptive without significantly increasing length.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (no parameters, no output schema, no annotations), the description is adequate but lacks detail on what constitutes a mailbox or what fields are returned, which could be helpful for an agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool has zero parameters, and the schema coverage is 100% (empty). Per rubric, baseline is 4; the description is minimal but sufficient for a parameterless tool.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Get list') and the resource ('available mailboxes'). It effectively distinguishes from sibling tools which focus on tickets and notes.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance on when to use this tool versus alternatives, but the purpose is implied as the only mailbox-listing tool among siblings that handle ticket and note operations.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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