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TiFlux MCP Server

TiFlux MCP Server

Official
by tiflux
OverviewSchemaSourceRelated ServersDiscussionsAdmin
JavaScript
Hybrid

create_ticket_answer

Add a reply to a support ticket, including formatted text and optional file attachments, to communicate with the client.

Instructions

Criar uma nova resposta (comunicação com cliente) em um ticket específico

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "ticket_number": "<ticket_number>",
      "text": "<text>"
    },
    "name": "create_ticket_answer"
  }
}

Input Schema

NameRequiredDescriptionDefault
ticket_numberYesNúmero do ticket onde será criada a resposta
textYesConteúdo da resposta que será enviada ao cliente. Aceita Markdown (negrito, listas, cabeçalhos, código) — o MCP converte automaticamente para HTML antes de enviar à API.
with_signatureNoIncluir assinatura do usuário na resposta (padrão: false)
filesNoLista com os caminhos dos arquivos locais a serem anexados (opcional, máximo 10 arquivos de 40MB cada)
files_base64NoLista de arquivos em formato base64 para anexar (alternativa ao parâmetro files, máximo 10 arquivos de 40MB cada)

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.3.0

TDQS

B3.2/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must convey behavioral traits. It only states the action, omitting side effects (e.g., whether the ticket status changes, if notifications are sent). Parameter descriptions in the schema provide some detail, but the tool description itself is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that concisely captures the tool's purpose without extraneous information. It is front-loaded and efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given 5 parameters, no output schema, and no annotations, the description is too minimal. It lacks information about what happens upon creation (e.g., return value, confirmation), prerequisites, or constraints beyond parameter definitions. The sibling tools imply context, but the description itself is incomplete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so all parameters are described in the input schema. The tool description adds no additional parameter semantics beyond what is already present, meeting the baseline but not exceeding it.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool creates a new response (customer communication) on a specific ticket. It uses a specific verb and resource, distinguishing it from sibling tools like create_internal_communication.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description does not provide any guidance on when to use this tool compared to alternatives (e.g., create_internal_communication, update_ticket). No exclusions or prerequisites are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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