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smitraonline

snow-mcp

by smitraonline

list_incidents

Retrieve and filter ServiceNow incident records using encoded queries, with support for sorting, pagination, and field selection.

Instructions

List/search incident records. query: ServiceNow encoded query (sysparm_query syntax), e.g. "active=true^priority=1". order_by: field name to sort by. order_desc: sort descending instead of ascending. limit: max records to return. offset: records to skip, for pagination. fields: restrict returned fields; omit for all fields. display_value: return human-readable display values for reference/choice fields.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNo
queryNo
fieldsNo
offsetNo
order_byNo
order_descNo
display_valueNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Explains query syntax, ordering, pagination, field selection, display values. No annotations, but read-only nature is implied. Lacks mention of rate limits or auth needs.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Concise single paragraph, front-loaded with purpose. Could be improved with bullet points for readability.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Output schema exists (presumably covering return values). Description covers all inputs and behaviors; complete for a list tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters5/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0%, but description thoroughly explains each parameter with examples (e.g., query syntax, order_by meaning). Adds significant value beyond schema names.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description starts with 'List/search incident records', clearly stating verb and resource. Distinguishes from siblings like get_incident (single record) and other list tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Implicitly clear for listing incidents; no explicit when-to-use or alternatives mentioned, but the context is sufficient for an agent.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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