get_incident
Retrieve an incident record by sys_id from ServiceNow. Optionally select fields to return.
Instructions
Get a single incident record by sys_id.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| fields | No | ||
| sys_id | Yes |
Retrieve an incident record by sys_id from ServiceNow. Optionally select fields to return.
Get a single incident record by sys_id.
| Name | Required | Description | Default |
|---|---|---|---|
| fields | No | ||
| sys_id | Yes |
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, so the description carries the burden. It correctly implies a safe read operation ('get') but does not disclose any behavioral details such as authorization requirements, rate limits, or error cases. For a fetch operation, this is minimally adequate.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single sentence with no unnecessary words. It is front-loaded and efficient.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
Given no output schema, no annotations, and two parameters, the description is incomplete. It fails to explain the 'fields' parameter, return format, or error behavior. The tool's functionality is only partially defined.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 0%, so the description must explain parameters. It mentions 'sys_id' but does not describe the optional 'fields' parameter (e.g., to restrict returned fields). The agent lacks information to use the tool effectively.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the verb 'Get', the resource 'single incident record', and the required input 'sys_id'. It distinguishes from sibling tools like list_incidents (which returns multiple) and get_incident_work_notes (which returns notes).
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No explicit guidance on when to use this tool versus alternatives. It does not differentiate from the generic get_table_record or explain prerequisites like permissions. The agent must infer context from sibling names.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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