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smitraonline

snow-mcp

by smitraonline

get_incident_work_notes

Retrieve work notes from a ServiceNow incident, sorted newest first, with optional filter by author and pagination via limit and offset.

Instructions

Read the work notes on a incident identified by sys_id, newest first. Returns journal entries with sys_created_on, sys_created_by, and value (the note text). limit/offset paginate. created_by: filter to notes written by that username (exact match, e.g. 'beth.anglin').

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNo
offsetNo
sys_idYes
created_byNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries full burden. Discloses read-only behavior, pagination, filtering, and return fields. Lacks explicit statement that it does not modify data, but clear from context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences: first defines purpose, second adds details. No wasted words. Front-loaded with core action.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given tool complexity (4 params, has output schema), description covers purpose, parameters, pagination, filtering, and return fields. Complete for agent invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters5/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema has 0% description coverage, but description adds meaning for all 4 parameters: sys_id identifies incident, limit/offset paginate, created_by filters by exact match with example. Fully compensates for schema gap.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states verb ('read'), resource ('work notes on a incident'), and ordering ('newest first'). Differentiates from sibling tools like add_incident_work_note and get_incident.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides context on pagination (limit/offset) and filtering (created_by exact match). Implicitly indicates use case: reading work notes for a specific incident. Lacks explicit when-not-to-use or alternative tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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