List/search incident records. query: ServiceNow encoded query (sysparm_query syntax), e.g. "active=true^priority=1". order_by: field name to sort by. order_desc: sort descending instead of ascending. limit: max records to return. offset: records to skip, for pagination. fields: restrict returned fields; omit for all fields. display_value: return human-readable display values for reference/choice fields.

Get a single incident record by sys_id.

Create a new incident record. fields is a dict of ServiceNow field name -> value.

Update fields on an existing incident record identified by sys_id (partial update).

Read the work notes on a incident identified by sys_id, newest first. Returns journal entries with sys_created_on, sys_created_by, and value (the note text). limit/offset paginate. created_by: filter to notes written by that username (exact match, e.g. 'beth.anglin').

Add a work note to a incident identified by sys_id. Appends a new journal entry; existing work notes are never modified.

List/search service request (sc_request — the parent Request record) records. query: ServiceNow encoded query (sysparm_query syntax), e.g. "active=true^priority=1". order_by: field name to sort by. order_desc: sort descending instead of ascending. limit: max records to return. offset: records to skip, for pagination. fields: restrict returned fields; omit for all fields. display_value: return human-readable display values for reference/choice fields.

Get a single service request (sc_request — the parent Request record) record by sys_id.

Create a new service request (sc_request — the parent Request record) record. fields is a dict of ServiceNow field name -> value.

Update fields on an existing service request (sc_request — the parent Request record) record identified by sys_id (partial update).

Read the work notes on a service request (sc_request — the parent Request record) identified by sys_id, newest first. Returns journal entries with sys_created_on, sys_created_by, and value (the note text). limit/offset paginate. created_by: filter to notes written by that username (exact match, e.g. 'beth.anglin').

Add a work note to a service request (sc_request — the parent Request record) identified by sys_id. Appends a new journal entry; existing work notes are never modified.

List/search requested item (sc_req_item — a line item under a parent Request; filter by parent with query="request=") records. query: ServiceNow encoded query (sysparm_query syntax), e.g. "active=true^priority=1". order_by: field name to sort by. order_desc: sort descending instead of ascending. limit: max records to return. offset: records to skip, for pagination. fields: restrict returned fields; omit for all fields. display_value: return human-readable display values for reference/choice fields.

Get a single requested item (sc_req_item — a line item under a parent Request; filter by parent with query="request=") record by sys_id.

Create a new requested item (sc_req_item — a line item under a parent Request; filter by parent with query="request=") record. fields is a dict of ServiceNow field name -> value.

Update fields on an existing requested item (sc_req_item — a line item under a parent Request; filter by parent with query="request=") record identified by sys_id (partial update).

Read the work notes on a requested item (sc_req_item — a line item under a parent Request; filter by parent with query="request=") identified by sys_id, newest first. Returns journal entries with sys_created_on, sys_created_by, and value (the note text). limit/offset paginate. created_by: filter to notes written by that username (exact match, e.g. 'beth.anglin').

Add a work note to a requested item (sc_req_item — a line item under a parent Request; filter by parent with query="request=") identified by sys_id. Appends a new journal entry; existing work notes are never modified.

List/search records in any ServiceNow table by technical name (e.g. "incident", "sys_user", "change_request"). query: ServiceNow encoded query (sysparm_query syntax), e.g. "active=true^priority=1". order_by: field name to sort by. order_desc: sort descending instead of ascending. limit: max records to return. offset: records to skip, for pagination. fields: restrict returned fields; omit for all fields. display_value: return human-readable display values for reference/choice fields.

Get a single record by sys_id from any ServiceNow table by technical name.

Create a new record in any ServiceNow table by technical name. fields is a dict of ServiceNow field name -> value.

Update fields on an existing record identified by sys_id, in any ServiceNow table by technical name (partial update).