search_tickets
Search Zendesk tickets using filters like status, priority, requester, or created date. Returns slim ticket data to locate tickets for further detail retrieval.
Instructions
Search tickets (GET /api/v2/search). Use this first to find tickets, then get_ticket / get_ticket_comments for detail. Returns slim tickets. API caps results at 1000 per query; narrow with date ranges if needed.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | ||
| query | Yes | Zendesk search query, e.g. 'status:open priority:high', 'requester:user@example.com created>2026-01-01'. 'type:ticket' is added automatically. | |
| sort_by | No | updated_at | |
| per_page | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||