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create_ticket

Create a new Zendesk ticket by providing a subject and comment body. Optionally include type, priority, tags, assignee, and requester email.

Instructions

WRITE: Create a new ticket (POST /api/v2/tickets).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
tagsNo
typeNo
subjectYes
priorityNo
assignee_idNo
comment_bodyYesFirst comment / ticket description
requester_emailNoEnd user email. If the user does not exist, Zendesk creates it automatically.

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must disclose behavioral traits. It only indicates it's a write operation via 'WRITE' and 'POST', but doesn't explain permissions, side effects, auto-creation of users, or response behavior. This is minimal.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is one sentence, front-loaded with 'WRITE:' and the action. Every word is purposeful, no filler.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Despite having an output schema, the description is overly terse for a create operation with 7 parameters and no annotations. It omits context about required permissions, side effects (like auto-creating the requester user), and any operational caveats.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The description adds no parameter semantics. Schema coverage is only 29%, and the description doesn't compensate, leaving most parameters (tags, type, subject, priority, assignee_id) without explanatory context beyond their names.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's function ('Create a new ticket') with a specific verb and resource, and includes the HTTP endpoint. It distinguishes from siblings like update_ticket and add_ticket_comment.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this vs. alternatives; the description only provides a terse statement and endpoint without mentioning update_ticket or any conditions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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