zendesk-mcp
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Alternatives to zendesk-mcp
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- AlicenseNot gradedqualityCmaintenanceEnables AI assistants to search tickets, manage tags, create tickets, inspect automations, and more in Zendesk.MIT
- AlicenseAqualityDmaintenanceConnects AI assistants to Zendesk, enabling natural language queries over support tickets, help articles, and customer feedback.6MIT
- FlicenseNot gradedqualityAmaintenanceEnables AI assistants to retrieve, create, and manage Zendesk tickets, comments, and attachments, with prompts for ticket analysis and response drafting plus access to Help Center articles as a knowledge base. Supports per-operator OAuth authentication so API calls carry each user's own Zendesk permissions.-
- FlicenseNot gradedqualityAmaintenanceEnables integration with Zendesk to retrieve and manage tickets and comments, analyze tickets, draft responses, and access Help Center articles as a knowledge base.-
- AlicenseNot gradedqualityFmaintenanceModel Context Protocol (MCP) server for Zendesk Support that connects AI agents to 14 ticket tools including create, search, assign, close, comments, and metrics.Apache 2.0
- FlicenseNot gradedqualityAmaintenanceEnables AI assistants to retrieve and manage support tickets and comments, analyze tickets and draft responses via built-in prompts, and search Help Center articles as a knowledge base, with per-operator OAuth so each user acts under their own Zendesk permissions.-
TDQS
Scored across 14 tools
Each tool targets a distinct resource-action pair: ticket creation/update/comment/search/get/comments, user search/get/upsert, org search/upsert/ticket-listing, and article search/get. No overlapping purposes; even search_tickets vs list_org_tickets have clearly different scopes.
All tool names follow a consistent verb_noun pattern in snake_case (create_ticket, search_users, get_article, list_org_tickets, etc.). The verb prefixes are uniform (create, update, add, get, search, list), with only minor abbreviation like 'org' that doesn't break the pattern.
14 tools is well-scoped for a Zendesk server, covering four core entities (tickets, users, organizations, articles) with essential operations. Each tool earns its place without redundancy or bloat.
The surface covers the main workflows: full ticket lifecycle (create, update, comment, search, get, comments), user lookup/upsert, organization search/upsert and ticket listing, plus article search/get. Minor gaps like delete operations or get_organization by ID exist, but agents can work around them with current tools.