Skip to main content
Glama
miguel-escribano

zendesk-mcp

by miguel-escribano
OverviewSchemaRelated ServersScoreDiscussions
Python
Hybrid

Server Configuration

Describes the environment variables required to run the server.

NameRequiredDescriptionDefault
ZENDESK_EMAILYesEmail of the Zendesk user that owns the API token
ZENDESK_API_TOKENYesYour Zendesk API token
ZENDESK_SUBDOMAINYesYour Zendesk subdomain (e.g., 'yourcompany' if your Zendesk is yourcompany.zendesk.com)

Instructions

Guidance the server publishes about itself, which clients place ahead of the tool catalog so the model reads it before choosing anything.

This server publishes no instructions, or was last inspected before Glama recorded them.

Capabilities

Features and capabilities supported by this server

Protocol revision2025-11-25

CapabilityDetails
tasks
{
  "list": {},
  "cancel": {},
  "requests": {
    "tools": {
      "call": {}
    },
    "prompts": {
      "get": {}
    },
    "resources": {
      "read": {}
    }
  }
}
tools
{
  "listChanged": true
}
prompts
{
  "listChanged": false
}
resources
{
  "subscribe": false,
  "listChanged": false
}
experimental
{}

Tools

Functions exposed to the LLM to take actions

NameDescription
search_ticketsA

Search tickets (GET /api/v2/search). Use this first to find tickets, then get_ticket / get_ticket_comments for detail. Returns slim tickets. API caps results at 1000 per query; narrow with date ranges if needed.

get_ticketA

Get full details of one ticket (GET /api/v2/tickets/{id}).

get_ticket_commentsA

Get the conversation thread of a ticket, public replies and internal notes, newest first (GET /api/v2/tickets/{id}/comments).

create_ticketC

WRITE: Create a new ticket (POST /api/v2/tickets).

update_ticketA

WRITE: Update ticket fields: status, priority, assignee, tags (PUT /api/v2/tickets/{id}). Does not add comments; use add_ticket_comment for that.

add_ticket_commentA

WRITE: Add a comment to a ticket (PUT /api/v2/tickets/{id} with a comment object). Defaults to an internal note; set public=true only to send a customer-visible reply.

get_userA

Get a Zendesk user by ID (GET /api/v2/users/{id}). Use to resolve requester_id / assignee_id values returned by ticket tools.

search_usersA

Search users by name or email (GET /api/v2/users/search).

create_or_update_userA

WRITE: Create a user, or update it if one already exists with the same email or external_id (POST /api/v2/users/create_or_update). Idempotent: cannot create duplicates.

search_organizationsA

Find organizations by name (GET /api/v2/organizations/autocomplete). Returns organizations whose names begin with the given value.

list_org_ticketsA

List all tickets of one organization, the account-health view (GET /api/v2/organizations/{id}/tickets). Use search_organizations first to get the organization_id.

create_or_update_organizationA

WRITE: Create an organization, or update it if one matches by external_id (POST /api/v2/organizations/create_or_update). Idempotent.

search_articlesA

Search Help Center knowledge base articles by relevance (GET /api/v2/help_center/articles/search). Use before answering questions that the knowledge base may already cover.

get_articleA

Get one Help Center article including its full HTML body (GET /api/v2/help_center/articles/{id}).

Prompts

Interactive templates invoked by user choice

NameDescription

No prompts

Resources

Contextual data attached and managed by the client

NameDescription

No resources

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/miguel-escribano/zendesk-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server