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get_ticket

Retrieve full details of a specific Zendesk ticket using its ID. Get comprehensive ticket information including status, priority, and messages.

Instructions

Get full details of one ticket (GET /api/v2/tickets/{id}).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. It reveals that the operation is a read-only GET request, which is useful context, but it does not disclose any error conditions, authentication requirements, or other caveats beyond the basic retrieval action.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single compact sentence that front-loads the action and resource. The API path is included without any wasted words, making it highly concise and well-structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple get-by-id tool, the description covers the essential purpose and endpoint, and the presence of an output schema handles return value documentation. However, it lacks explicit guidance on when to use this tool versus sibling tools, which is a minor gap given the tool's simple nature.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema shows a single required integer 'ticket_id' with no description. The description's REST path 'tickets/{id}' implies that the parameter is the ticket's unique identifier, adding a small amount of semantic meaning. Since there is only one obvious parameter, this minimal linkage is sufficient but not rich.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description starts with 'Get full details of one ticket', which uses a specific verb and resource, clearly distinguishing it from sibling tools like search_tickets (multiple tickets) and create/update tools. The inclusion of the REST endpoint (GET /api/v2/tickets/{id}) further clarifies the action and resource.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage when you need complete details of a specific ticket, but it does not explicitly state when to use this tool over alternatives like get_ticket_comments or search_tickets. No when-not-to-use scenarios or alternative recommendations are provided, leaving the context implicit.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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