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boostuagency

boostu-teamleader-mcp

by boostuagency

teamleader_tickets_create

Create a support ticket record for a customer in Teamleader Focus CRM, including subject, description, and customer type. Enables AI assistants to handle customer issues.

Instructions

Create a new support ticket for a customer. SIDE EFFECT: creates a ticket record.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
subjectYesTicket subject
customer_idYesCustomer ID
descriptionNoTicket description / initial message
customer_typeYesCustomer type
ticket_status_idNoInitial ticket status ID
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The 'SIDE EFFECT' note is redundant because 'Create' already implies record creation. With no annotations, the description does not disclose permissions, idempotency, or what happens on duplicate submission. It adds minimal behavioral context beyond the verb.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very short and front-loaded, with two phrases and no wasted words. It conveys the core purpose immediately.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema, the description does not indicate what the tool returns (e.g., ticket ID). It also lacks context about required fields, customer_type choices, or how this relates to other ticket operations. The schema covers parameters, but the tool-level context is thin for a create operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so parameters are already well-documented with individual descriptions. The tool description adds no additional parameter context. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create') and the resource ('a new support ticket for a customer'). It distinguishes from sibling tools like tickets_update or tickets_add_message, which operate on existing tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives. There is no mention of using tickets_update or tickets_add_message for existing tickets, nor any prerequisites like requiring a customer ID. Usage is implied by 'create' but not explicitly contrasted.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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