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bestpractical

mcp-server-rt

Official

list_queues

Read-only

List all available queues in your Request Tracker instance, with customizable fields to display essential queue information.

Instructions

List all available queues

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
fieldsNoComma-separated fields to include (default: Name,Description,Lifecycle,Disabled,SubjectTag,CorrespondAddress,CommentAddress)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The annotation readOnlyHint=true already indicates a safe read operation, and the description does not contradict it. The description adds the scope 'all available queues' but offers no further behavioral context such as response format, pagination, or ordering. This is acceptable given the annotation coverage.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, concise sentence with no unnecessary words. It front-loads the core purpose effectively and is appropriately sized for the tool's simplicity.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple list tool with one optional parameter and no output schema, the description adequately communicates the primary function and implies a return of queue objects. However, it lacks any hints about the return structure or use-case examples, which prevents a perfect score.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The only parameter 'fields' is fully described in the schema, including a default value and detailed explanation. The tool description adds no additional meaning beyond the schema, so the baseline 3 for high schema coverage applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'List all available queues' clearly identifies the verb (list) and resource (queues), and distinguishes this tool from siblings like get_queue (which targets a single queue) and get_queue_fields (which likely returns metadata). It is specific and unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for listing all queues but provides no explicit guidance on when to use this tool versus siblings like get_queue. There is no mention of exclusions or alternative scenarios, so guidance is only implied.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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