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bestpractical

mcp-server-rt

Official

create_group

Destructive

Create a user-defined group in Request Tracker to organize users and manage queue permissions. Use it as the first step to add members and grant rights.

Instructions

Create a new user-defined group. After creating, use add_group_members to add users and grant_rights to give the group permissions on queues.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
NameYesGroup name (required, must be unique)
DescriptionNoGroup description

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. Addedv0.3.0

TDQS

A4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The annotation destructiveHint=true already signals a mutating operation. The description adds the 'user-defined' distinction and workflow guidance, but does not disclose potential side effects, permission requirements, or what happens on duplicate names. This is adequate but not rich.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences: the first states the core purpose and the second provides actionable next steps. Every sentence earns its place with no redundant wording.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple two-parameter creation tool with full schema coverage and a mutation annotation, the description covers the essential flow. It could mention permissions or return values, but those are not critical for invoking the tool correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so Name and Description are fully documented in the schema. The description adds no parameter-specific meaning beyond the overall purpose, which is acceptable given full schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a specific verb ('Create'), a clear resource ('a new user-defined group'), and distinguishes it from sibling tools like create_queue or create_ticket. It also names group-specific follow-up tools, making the tool's role obvious.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives clear context by explaining the next steps after creation: use add_group_members and grant_rights. It does not explicitly state when not to use this tool or name alternatives, but for group creation no direct alternative exists among siblings.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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