get_queue
Retrieve detailed information for a specific ticket queue using its ID or name.
Instructions
Get details about a specific queue by ID or name
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Queue ID or name |
Retrieve detailed information for a specific ticket queue using its ID or name.
Get details about a specific queue by ID or name
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Queue ID or name |
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
The readOnlyHint annotation already indicates a safe read operation. The description adds no additional behavioral context such as return format or side effects; it only restates the identification method which is already in the schema.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
A single sentence that conveys the action, target, and identifier method with no redundant words.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple read-only tool with one parameter, the description is adequate. However, the lack of an output schema means the description could clarify what 'details' includes, especially given the sibling get_queue_fields to avoid ambiguity.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
The schema describes the sole parameter 'id' as 'Queue ID or name', providing full coverage. The description's mention of 'by ID or name' adds no semantic value beyond the schema.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the tool's function: retrieving details for a specific queue, identified by ID or name. This distinguishes it from sibling list_queues (listing all queues) and get_queue_fields (field definitions).
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description implies usage when a specific queue identifier is known, but does not explicitly mention alternatives like list_queues for browsing or get_queue_fields for field-specific data. No exclusions or when-not-to-use are given.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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