create_queue
Create a new RT queue and get its ID and URL. Then configure watchers, permissions, and custom fields for the queue.
Instructions
Create a new RT queue. Returns the new queue ID and URL. After creating, use manage_queue_watchers to set up Cc/AdminCc members, grant_rights to configure permissions, and create_custom_field + apply_custom_field to add custom fields.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| Name | Yes | Queue name (required, must be unique) | |
| Lifecycle | No | Lifecycle name (use list_lifecycles to see available options; default: "default") | |
| Description | No | Queue description | |
| SLADisabled | No | Disable SLA for this queue. RT defaults this to true (SLA off) when omitted, so pass false explicitly to enable SLA on the new queue. | |
| CommentAddress | No | Email address for internal comments | |
| CorrespondAddress | No | Email address for ticket correspondence |