add_comment
Add an internal comment to a ticket, hidden from the requestor, with optional attachments and time logging.
Instructions
Add an internal comment to a ticket (not visible to the requestor)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Ticket ID | |
| Content | No | Comment text (optional if Attachments provided) | |
| TimeTaken | No | Minutes of work time to log | |
| Attachments | No | Files to attach. Provide either FilePath (local file path, server reads and encodes it) or FileContent (pre-encoded MIME Base64). FileName and FileType are optional with FilePath and are inferred from the path. | |
| ContentType | No | Content MIME type (default text/plain) |