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mcp-server-rt

mcp-server-rt

Official
by bestpractical
OverviewSchemaSourceRelated ServersDiscussionsAdmin
TypeScript
Remote

get_ticket_attachments

Read-only

Retrieve all attachments on a ticket by providing its ID. Get names, MIME types, sizes, and IDs in one response.

Instructions

List all attachments on a ticket (names, MIME types, sizes, IDs)

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "id": "<id>"
    },
    "name": "get_ticket_attachments"
  }
}

Input Schema

NameRequiredDescriptionDefault
idYesTicket ID
pageNoPage number (default 1)
fieldsNoComma-separated fields to include. Replaces the default (Filename,ContentType,ContentLength,Subject) rather than adding to it.
per_pageNoResults per page (max 100, default 20)

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed1 schema field changedv0.3.0
    • addedInput schema / properties / fields
      Added value: +{
+  "description": "Comma-separated fields to include. Replaces the default (Filename,ContentType,ContentLength,Subject) rather than adding to it.",
+  "type": "string"
+}
  2. First observedv0.2.1

TDQS

A3.6/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already establish readOnlyHint=true, and the description adds useful context about what the operation returns. It does not disclose pagination behavior or the fields-override semantics, though those are documented in the schema. There is no contradiction with the annotation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single sentence with the verb and resource front-loaded, followed by a tight parenthetical of return fields. Every word earns its place with zero redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With a readOnly annotation and a 100%-covered schema, the description does what remains necessary: it tells the agent what the response contains. The small default-fields mismatch and the absence of any pointer to get_attachment for content retrieval are the only notable gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the baseline is 3; all four parameters are already documented in the schema. The description's list of returned fields aligns loosely with the schema's default field set, though it mentions 'IDs' where the schema default lists 'Subject,' a minor inconsistency.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description names a specific verb ('List') and resource ('attachments on a ticket') and specifies the returned metadata (names, MIME types, sizes, IDs), clearly characterizing it as a metadata-listing tool. The plural scoping ('all attachments on a ticket') and the metadata parenthetical implicitly differentiate it from the get_attachment sibling, though it never names that sibling explicitly.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The intended usage is implied rather than stated: an agent can infer this is the tool for enumerating attachment metadata on a ticket, and that get_attachment is for a single attachment's payload. However, there is no explicit when-to-use, when-not-to-use, or alternative-routing guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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