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bestpractical

mcp-server-rt

Official

get_ticket_attachments

Read-only

List all attachments on a ticket, showing name, MIME type, size, and ID. Supports pagination.

Instructions

List all attachments on a ticket (names, MIME types, sizes, IDs)

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesTicket ID
pageNoPage number (default 1)
per_pageNoResults per page (max 100, default 20)
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The readOnlyHint annotation already indicates a safe read operation. The description adds value by specifying exactly what fields are returned (names, MIME types, sizes, IDs), which is useful in the absence of an output schema. It does not discuss pagination behavior, but the annotation covers the safety profile.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no filler words. It efficiently communicates the resource, the action, and the key return fields.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple list operation with three well-documented parameters and a read-only annotation, the description is largely complete. It covers the return fields, but the phrase 'all attachments' could be slightly misleading given the pagination parameters (page, per_page), so a small gap remains.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so all three parameters (id, page, per_page) are already documented with descriptions. The description adds no extra parameter-level meaning beyond what the schema provides, so the baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb and resource: 'List all attachments on a ticket', and enumerates the returned fields (names, MIME types, sizes, IDs). This clearly distinguishes it from sibling tools like get_attachment (singular retrieval) and save_attachment (write operation).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description clearly states the use case: listing attachments on a ticket. It does not explicitly contrast with alternatives like get_attachment, but the context is unambiguous for a listing operation.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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