search_queues
Search for routing queues by name with wildcard support to find queue IDs, check configurations, or list available queues in Genesys Cloud.
Instructions
Searches for routing queues based on their name, allowing for wildcard searches. Returns a paginated list of matching queues, including their Name, ID, Description (if available), and Member Count (if available). Also provides pagination details like current page, page size, total results found, and total pages available. Useful for finding specific queue IDs, checking queue configurations, or listing available queues.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes | The name (or partial name) of the routing queue(s) to search for. Wildcards ('*') are supported for pattern matching (e.g., 'Support*', '*Emergency', '*Sales*'). Use '*' alone to retrieve all queues | |
| pageNumber | No | The page number of the results to retrieve, starting from 1. Defaults to 1 if not specified. Used with 'pageSize' for navigating large result sets | |
| pageSize | No | The maximum number of queues to return per page. Defaults to 100 if not specified. Used with 'pageNumber' for pagination. The maximum value is 500 |