voice_call_quality
Analyze voice call quality metrics for Genesys Cloud conversations by retrieving Mean Opinion Score (MOS) values to assess audio performance based on jitter, latency, and packet loss.
Instructions
Retrieves voice call quality metrics for one or more conversations by ID. This tool specifically focuses on voice interactions and returns the minimum Mean Opinion Score (MOS) observed in each conversation as structured JSON. MOS is a measure of perceived audio quality based on factors such as jitter, latency, packet loss, and codec. Use the following legend to interpret MOS values:
• Poor: MOS < 3.5 • Acceptable: 3.5 ≤ MOS < 4.3 • Excellent: MOS ≥ 4.3
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| conversationIds | Yes | A list of up to 100 conversation IDs to evaluate voice call quality for |