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MakingChatbots

Genesys Cloud MCP Server

conversation_sentiment

Retrieve sentiment analysis scores and labels (positive, neutral, negative) for customer conversations to evaluate overall sentiment direction.

Instructions

Retrieves sentiment analysis scores for one or more conversations. Sentiment is evaluated based on customer phrases, categorized as positive, neutral, or negative. The result includes both a numeric sentiment score (-100 to 100) and an interpreted sentiment label.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
conversationIdsYesA list of up to 100 conversation IDs to retrieve sentiment for
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description discloses the output format (numeric score -100 to 100 and label) and evaluation basis (customer phrases). No annotations beyond title, so description carries burden; it is fairly transparent but lacks details on failure modes or rate limits.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with no redundant information. Efficient and front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema, but description explains output. Lacks error handling or edge case details. For a simple sentiment tool, it is nearly complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% for the single parameter, so description adds minimal value (e.g., 'one or more conversations' is already in schema). Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves sentiment analysis scores for conversations, using a specific verb and resource. It is distinct from siblings like conversation_topics and conversation_transcript.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies use for sentiment analysis but does not explicitly state when to use it over alternatives or any exclusions. No guidance on prerequisites or context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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