conversation_topics
Retrieve business-level intents from customer-agent conversations in Genesys Cloud, such as cancellation or billing enquiries, by analyzing recognized phrases in speech and text analytics.
Instructions
Retrieves Speech and Text Analytics topics detected for a specific conversation. Topics represent business-level intents (e.g. cancellation, billing enquiry) inferred from recognised phrases in the customer-agent interaction.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| conversationId | Yes | A UUID for a conversation. (e.g., 00000000-0000-0000-0000-000000000000) |