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Wrapper for the official Tiflux API v2 (help desk and service desk): tickets with replies to the req

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Status
Healthy
Uptime
100.0% over the last 24 hours
Last Tested
Transport
Streamable HTTP · MCP 2025-11-25
URL
Repository
mcp-dir/tiflux-mcp
GitHub Stars
0
Server Listing
Tiflux
ChatGPT
–
Claude
–

TDQS

A3.7/5.0

Scored across 36 tools

Disambiguation5/5

Each tool has a clearly distinct purpose, from ticket lifecycle operations (create, cancel, close, update) to list/get actions for various entities (clients, desks, contracts, etc.). Even similar tools like create_ticket_answer vs create_internal_communication are well-differentiated in their descriptions, with explicit cross-references. The platform-level tools (authenticate, marketplace, etc.) are also unambiguous.

Naming Consistency5/5

All tiflux-domain tools follow a consistent pattern: tiflux_ + verb (create, get, list, update, cancel, close) + noun (ticket, client, desk, appointment). Proper nouns like tiflux_tickets_feedback_report deviate slightly but still align with the tiflux_ prefix and use a clear descriptive name. Platform tools are uniformly simple verbs (authenticate, connect) or noun phrases (toolkit_info), maintaining internal consistency.

Tool Count2/5

With 36 tools, the server is well above the 25-tool threshold that starts to feel overwhelming. While each tool appears to serve a distinct purpose within a complex ticketing system, the sheer volume could burden an agent with too many options, increasing selection difficulty and cognitive load. A more curated set (e.g., 15-20) might suffice for most workflows.

Completeness5/5

The tool surface covers the full ticket lifecycle (creation, listing, details, updates, cancellation, closure) plus supporting entities (clients, desks, stages, priorities, SLAs, knowledge base, requestors, technical groups, appointments, files, feedback reports). The inclusion of bulk operations and multi-id fetches indicates thorough consideration of agent needs. No critical gaps are apparent for the stated purpose of ticketing and helpdesk management.

Available Tools

36 tools
authenticateA
Idempotent
Inspect

MCP.AI for IDE agents (Cursor, etc.): log in in the browser, copy the access token. Best: add it to this server's config as a header Authorization: Bearer <token> for a permanent, non-expiring connection. Or paste it here for a session-only login: call with { token: "" } after the user pastes, or with no args to get the link.

Inputs: token.

connectA
Read-onlyIdempotent
Inspect

Returns connection status and URLs. When all providers are connected, returns authenticated:true and empty pending[]. When credentials are missing, returns connect_url for the toolkit and per-install URLs.

Inputs: no named parameters.

marketplaceAInspect

The official mcp.ai marketplace — the in-platform catalog of every MCP/tool, AND the way to run them. Covers capability requests like "find an MCP that does X", "consulta um CPF", "is there a tool for Y". Core flow: action=search discovers MCPs by intent → describe returns one MCP's full profile (every tool with its id + params, pricing, auth) so you pick the right tool_id → invoke RUNS that tool. KEY: invoke works even when the MCP is NOT installed — it runs the tool pontualmente (one-off), without adding the MCP to the toolkit and without bloating the tool list. If the MCP needs a credential/login, invoke returns a connect link; if it is paid and the wallet is empty, invoke returns a checkout/top-up link (the user opens it, then you retry). Use install only to make an MCP PERMANENT in the active toolkit (its tools then show up natively in future sessions); prefer invoke for a single/occasional use. list_tools lists what is callable right now. subscribe/cancel handle per-MCP billing; report_bug sends feedback; request_mcp asks us to build a NEW MCP when nothing fits. Search/describe flag installed_in_toolkit vs installed_in_workspace. Writes (install/uninstall/subscribe/cancel and the one-off install behind invoke) require workspace owner/admin. It also carries the mcp.ai PROMPT LIBRARY, which is about ready-made prompt TEXT rather than MCPs: search_prompts finds one, get_prompt returns its full text with {{variables}} filled, and publish_prompt saves a prompt and returns a shareable mcp.ai/p/ link that opens without login.

Inputs: limit, query, action, mcp_id, +19 more.

report_bugA
Idempotent
Inspect

Report a bug, missing feature, or send feedback. Include the conversation array with recent messages for reproduction.

Inputs: message (required), context, conversation.

show_versionA
Read-onlyIdempotent
Inspect

Show the current MCP platform and adapter versions.

Inputs: no named parameters.

tiflux_billings_historyB
Read-onlyIdempotent
Inspect

Histórico de faturamentos. Os pares de data são obrigatórios em conjunto: billing_start_date com billing_end_date, e due_start_date com due_end_date.

Bulk support: accepts client_ids for batched execution.

Inputs: type, limit, offset, client_id, +7 more.

tiflux_cancel_ticketAInspect

Cancela um chamado, encerrando-o SEM tratá-lo como atendido (duplicado, aberto por engano, fora de escopo). Cancelados não contam como resolvidos nos relatórios. Para um chamado efetivamente resolvido, use tiflux_close_ticket.

Inputs: ticket_number (required).

tiflux_close_ticketAInspect

Encerra um chamado, marcando-o como resolvido. Encerrar para o SLA e costuma disparar a pesquisa de satisfação para o solicitante. Para um chamado que não deveria ter sido aberto, use tiflux_cancel_ticket.

Inputs: ticket_number (required).

tiflux_create_appointmentAInspect

Lança um apontamento de horas num chamado, em nome do usuário dono do token.

Inputs: date (required), end_time (required), init_time (required), description (required), +1 more.

tiflux_create_internal_communicationAInspect

Cria uma comunicação interna num chamado. É uma nota visível SÓ PARA A EQUIPE, o solicitante não recebe nem vê. Para falar com o solicitante use tiflux_create_ticket_answer.

Inputs: text (required), ticket_number (required), files.

tiflux_create_ticketAInspect

Abre um novo chamado. Resolva desk_id e client_id antes com tiflux_list_desks e tiflux_list_clients. Identifique o solicitante por requestor_id, ou pelos campos requestor_name e requestor_email quando ele ainda não existir.

Bulk support: accepts desk_ids, client_ids, priority_ids, status_ids, services_catalogs_item_ids, requestor_ids, responsible_ids for batched execution.

Inputs: title (required), description (required), files, desk_id, +18 more.

tiflux_create_ticket_answerAInspect

Responde um chamado. Esta resposta É VISÍVEL PARA O SOLICITANTE e dispara notificação. Para uma nota que só a equipe vê, use tiflux_create_internal_communication.

Inputs: text (required), ticket_number (required), files, with_signature.

tiflux_get_clientsA
Read-onlyIdempotent
Inspect

Detalha um ou vários clientes pelos ids, numa única chamada. Um id que falhar não derruba os demais.

Inputs: client_ids (required).

tiflux_get_ticketsA
Read-onlyIdempotent
Inspect

Detalha um ou vários chamados pelos números, numa única chamada. Um chamado que falhar não derruba os demais: os erros vêm separados por número em errors[].

Inputs: ticket_numbers (required), show_entities, include_filled_entity.

tiflux_get_ticket_stages_slasA
Read-onlyIdempotent
Inspect

Histórico de estágios e SLAs de um chamado (quando entrou em cada estágio e como ficou o SLA). Use para auditar cumprimento de prazo.

Inputs: ticket_number (required), limit, offset.

tiflux_list_appointmentsA
Read-onlyIdempotent
Inspect

Lista apontamentos de horas de toda a organização por período, atendente e mesa. É a base para relatório de horas trabalhadas e faturáveis.

Inputs: limit, offset, desk_ids, end_date, +3 more.

tiflux_list_clientsA
Read-onlyIdempotent
Inspect

Lista clientes da organização, com busca parcial por nome. Use para resolver o client_id exigido na abertura de chamado.

Inputs: name, limit, active, offset, +1 more.

tiflux_list_contractsA
Read-onlyIdempotent
Inspect

Lista os contratos de atendimento, com filtro por cliente, tipo e situação.

Inputs: limit, offset, status, client_ids, +1 more.

tiflux_list_departmentsA
Read-onlyIdempotent
Inspect

Lista os departamentos da organização. Um atendente não administrador vê só os do próprio grupo.

Inputs: name, limit, offset.

tiflux_list_desk_prioritiesB
Read-onlyIdempotent
Inspect

Lista as prioridades configuradas numa mesa, com os respectivos SLAs.

Bulk support: accepts desk_ids for batched execution.

Inputs: desk_id (required), limit, offset, desk_ids.

tiflux_list_desksA
Read-onlyIdempotent
Inspect

Lista as mesas de atendimento, com busca parcial por nome. A mesa define os estágios, prioridades e catálogo de serviços disponíveis num chamado.

Inputs: name, limit, active, offset.

tiflux_list_desk_services_catalogsA
Read-onlyIdempotent
Inspect

Lista os catálogos de serviços de uma mesa (a classificação do chamado).

Bulk support: accepts desk_ids for batched execution.

Inputs: desk_id (required), limit, offset, desk_ids.

tiflux_list_desk_stagesA
Read-onlyIdempotent
Inspect

Lista os estágios (etapas do fluxo) de uma mesa. Use para descobrir o stage_id ao mover um chamado com tiflux_update_ticket.

Bulk support: accepts desk_ids for batched execution.

Inputs: desk_id (required), limit, offset, desk_ids.

tiflux_list_internal_communicationsA
Read-onlyIdempotent
Inspect

Lista as comunicações internas de um chamado (notas visíveis só para a equipe, nunca para o solicitante).

Inputs: ticket_number (required), limit, offset.

tiflux_list_knowledgesA
Read-onlyIdempotent
Inspect

Busca artigos da base de conhecimento por texto e por pasta. Use para achar o procedimento antes de responder um chamado.

Inputs: limit, offset, search, knowledge_folder_ids.

tiflux_list_requestorsA
Read-onlyIdempotent
Inspect

Busca solicitantes por nome, e-mail ou telefone. Devolve o requestor_id correto para abrir chamado, e não exige perfil de administrador.

Inputs: name, email, limit, offset, +2 more.

tiflux_list_technical_groupsB
Read-onlyIdempotent
Inspect

Lista os grupos de atendentes da organização.

Inputs: limit, offset.

tiflux_list_technical_usersA
Read-onlyIdempotent
Inspect

Lista os atendentes, com filtro por nome, e-mail, mesa ou cliente. Use para resolver o responsible_id ao atribuir um chamado.

Bulk support: accepts desk_ids, client_ids for batched execution.

Inputs: name, email, limit, offset, +4 more.

tiflux_list_ticket_answersA
Read-onlyIdempotent
Inspect

Lista as respostas (comunicações visíveis ao solicitante) de um chamado.

Inputs: ticket_number (required), limit, offset.

tiflux_list_ticket_appointmentsB
Read-onlyIdempotent
Inspect

Lista os apontamentos de horas de um chamado.

Bulk support: accepts user_ids for batched execution.

Inputs: ticket_number (required), limit, offset, user_id, +3 more.

tiflux_list_ticket_filesB
Read-onlyIdempotent
Inspect

Lista os arquivos anexados a um chamado.

Inputs: ticket_number (required), limit, offset.

tiflux_list_ticketsB
Read-onlyIdempotent
Inspect

Lista chamados com filtros (situação, mesa, cliente, estágio, responsável, solicitante, período, SLA a vencer). Devolve total_items com o total real do filtro, use-o antes de concluir qualquer contagem.

Inputs: limit, offset, desk_ids, group_by, +12 more.

tiflux_meA
Read-onlyIdempotent
Inspect

Dados do usuário dono do token (nome, e-mail, perfil, feature flags). Use para confirmar em nome de quem as ações serão registradas e qual o escopo de permissão da chave.

Inputs: no named parameters.

tiflux_tickets_feedback_reportA
Read-onlyIdempotent
Inspect

Relatório de satisfação (feedback) dos chamados por período, com recorte por responsável, departamento ou grupo de atendentes.

Inputs: limit, offset, end_date, start_date, +4 more.

tiflux_update_ticketAInspect

Atualiza um chamado existente. Envie só os campos a alterar. Para mover de estágio use stage_id, para transferir de responsável use responsible_id.

Bulk support: accepts client_ids, desk_ids, priority_ids, status_ids, stage_ids, services_catalogs_item_ids, requestor_ids, responsible_ids for batched execution.

Inputs: ticket_number (required), title, desk_id, desk_ids, +17 more.

toolkit_infoA
Read-onlyIdempotent
Inspect

Returns the current toolkit state: installed MCPs, their connection status, the accounts connected to each one, and how many catalog tools each exposes.

Inputs: no named parameters.

Tool Schema Changelog

Recent tool additions, removals, and schema changes observed during successful MCP inspections.

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