Tiflux
Server Details
Wrapper for the official Tiflux API v2 (help desk and service desk): tickets with replies to the req
- Status
- Healthy
- Uptime
- 100.0% over the last 24 hours
- Last Tested
- Transport
- Streamable HTTP · MCP 2025-11-25
- URL
- Repository
- mcp-dir/tiflux-mcp
- GitHub Stars
- 0
- Server Listing
- Tiflux
- ChatGPT
- –
- Claude
- –
TDQS
Scored across 36 tools
Each tool has a clearly distinct purpose, from ticket lifecycle operations (create, cancel, close, update) to list/get actions for various entities (clients, desks, contracts, etc.). Even similar tools like create_ticket_answer vs create_internal_communication are well-differentiated in their descriptions, with explicit cross-references. The platform-level tools (authenticate, marketplace, etc.) are also unambiguous.
All tiflux-domain tools follow a consistent pattern: tiflux_ + verb (create, get, list, update, cancel, close) + noun (ticket, client, desk, appointment). Proper nouns like tiflux_tickets_feedback_report deviate slightly but still align with the tiflux_ prefix and use a clear descriptive name. Platform tools are uniformly simple verbs (authenticate, connect) or noun phrases (toolkit_info), maintaining internal consistency.
With 36 tools, the server is well above the 25-tool threshold that starts to feel overwhelming. While each tool appears to serve a distinct purpose within a complex ticketing system, the sheer volume could burden an agent with too many options, increasing selection difficulty and cognitive load. A more curated set (e.g., 15-20) might suffice for most workflows.
The tool surface covers the full ticket lifecycle (creation, listing, details, updates, cancellation, closure) plus supporting entities (clients, desks, stages, priorities, SLAs, knowledge base, requestors, technical groups, appointments, files, feedback reports). The inclusion of bulk operations and multi-id fetches indicates thorough consideration of agent needs. No critical gaps are apparent for the stated purpose of ticketing and helpdesk management.
Available Tools
36 toolsauthenticateAIdempotentInspect
MCP.AI for IDE agents (Cursor, etc.): log in in the browser, copy the access token. Best: add it to this server's config as a header Authorization: Bearer <token> for a permanent, non-expiring connection. Or paste it here for a session-only login: call with { token: "" } after the user pastes, or with no args to get the link.
Inputs: token.
connectARead-onlyIdempotentInspect
Returns connection status and URLs. When all providers are connected, returns authenticated:true and empty pending[]. When credentials are missing, returns connect_url for the toolkit and per-install URLs.
Inputs: no named parameters.
marketplaceAInspect
The official mcp.ai marketplace — the in-platform catalog of every MCP/tool, AND the way to run them. Covers capability requests like "find an MCP that does X", "consulta um CPF", "is there a tool for Y". Core flow: action=search discovers MCPs by intent → describe returns one MCP's full profile (every tool with its id + params, pricing, auth) so you pick the right tool_id → invoke RUNS that tool. KEY: invoke works even when the MCP is NOT installed — it runs the tool pontualmente (one-off), without adding the MCP to the toolkit and without bloating the tool list. If the MCP needs a credential/login, invoke returns a connect link; if it is paid and the wallet is empty, invoke returns a checkout/top-up link (the user opens it, then you retry). Use install only to make an MCP PERMANENT in the active toolkit (its tools then show up natively in future sessions); prefer invoke for a single/occasional use. list_tools lists what is callable right now. subscribe/cancel handle per-MCP billing; report_bug sends feedback; request_mcp asks us to build a NEW MCP when nothing fits. Search/describe flag installed_in_toolkit vs installed_in_workspace. Writes (install/uninstall/subscribe/cancel and the one-off install behind invoke) require workspace owner/admin. It also carries the mcp.ai PROMPT LIBRARY, which is about ready-made prompt TEXT rather than MCPs: search_prompts finds one, get_prompt returns its full text with {{variables}} filled, and publish_prompt saves a prompt and returns a shareable mcp.ai/p/ link that opens without login.
Inputs: limit, query, action, mcp_id, +19 more.
report_bugAIdempotentInspect
Report a bug, missing feature, or send feedback. Include the conversation array with recent messages for reproduction.
Inputs: message (required), context, conversation.
show_versionARead-onlyIdempotentInspect
Show the current MCP platform and adapter versions.
Inputs: no named parameters.
tiflux_billings_historyBRead-onlyIdempotentInspect
Histórico de faturamentos. Os pares de data são obrigatórios em conjunto: billing_start_date com billing_end_date, e due_start_date com due_end_date.
Bulk support: accepts client_ids for batched execution.
Inputs: type, limit, offset, client_id, +7 more.
tiflux_cancel_ticketAInspect
Cancela um chamado, encerrando-o SEM tratá-lo como atendido (duplicado, aberto por engano, fora de escopo). Cancelados não contam como resolvidos nos relatórios. Para um chamado efetivamente resolvido, use tiflux_close_ticket.
Inputs: ticket_number (required).
tiflux_close_ticketAInspect
Encerra um chamado, marcando-o como resolvido. Encerrar para o SLA e costuma disparar a pesquisa de satisfação para o solicitante. Para um chamado que não deveria ter sido aberto, use tiflux_cancel_ticket.
Inputs: ticket_number (required).
tiflux_create_appointmentAInspect
Lança um apontamento de horas num chamado, em nome do usuário dono do token.
Inputs: date (required), end_time (required), init_time (required), description (required), +1 more.
tiflux_create_internal_communicationAInspect
Cria uma comunicação interna num chamado. É uma nota visível SÓ PARA A EQUIPE, o solicitante não recebe nem vê. Para falar com o solicitante use tiflux_create_ticket_answer.
Inputs: text (required), ticket_number (required), files.
tiflux_create_ticketAInspect
Abre um novo chamado. Resolva desk_id e client_id antes com tiflux_list_desks e tiflux_list_clients. Identifique o solicitante por requestor_id, ou pelos campos requestor_name e requestor_email quando ele ainda não existir.
Bulk support: accepts desk_ids, client_ids, priority_ids, status_ids, services_catalogs_item_ids, requestor_ids, responsible_ids for batched execution.
Inputs: title (required), description (required), files, desk_id, +18 more.
tiflux_create_ticket_answerAInspect
Responde um chamado. Esta resposta É VISÍVEL PARA O SOLICITANTE e dispara notificação. Para uma nota que só a equipe vê, use tiflux_create_internal_communication.
Inputs: text (required), ticket_number (required), files, with_signature.
tiflux_get_clientsARead-onlyIdempotentInspect
Detalha um ou vários clientes pelos ids, numa única chamada. Um id que falhar não derruba os demais.
Inputs: client_ids (required).
tiflux_get_ticketsARead-onlyIdempotentInspect
Detalha um ou vários chamados pelos números, numa única chamada. Um chamado que falhar não derruba os demais: os erros vêm separados por número em errors[].
Inputs: ticket_numbers (required), show_entities, include_filled_entity.
tiflux_get_ticket_stages_slasARead-onlyIdempotentInspect
Histórico de estágios e SLAs de um chamado (quando entrou em cada estágio e como ficou o SLA). Use para auditar cumprimento de prazo.
Inputs: ticket_number (required), limit, offset.
tiflux_list_appointmentsARead-onlyIdempotentInspect
Lista apontamentos de horas de toda a organização por período, atendente e mesa. É a base para relatório de horas trabalhadas e faturáveis.
Inputs: limit, offset, desk_ids, end_date, +3 more.
tiflux_list_clientsARead-onlyIdempotentInspect
Lista clientes da organização, com busca parcial por nome. Use para resolver o client_id exigido na abertura de chamado.
Inputs: name, limit, active, offset, +1 more.
tiflux_list_contractsARead-onlyIdempotentInspect
Lista os contratos de atendimento, com filtro por cliente, tipo e situação.
Inputs: limit, offset, status, client_ids, +1 more.
tiflux_list_departmentsARead-onlyIdempotentInspect
Lista os departamentos da organização. Um atendente não administrador vê só os do próprio grupo.
Inputs: name, limit, offset.
tiflux_list_desk_prioritiesBRead-onlyIdempotentInspect
Lista as prioridades configuradas numa mesa, com os respectivos SLAs.
Bulk support: accepts desk_ids for batched execution.
Inputs: desk_id (required), limit, offset, desk_ids.
tiflux_list_desksARead-onlyIdempotentInspect
Lista as mesas de atendimento, com busca parcial por nome. A mesa define os estágios, prioridades e catálogo de serviços disponíveis num chamado.
Inputs: name, limit, active, offset.
tiflux_list_desk_services_catalogsARead-onlyIdempotentInspect
Lista os catálogos de serviços de uma mesa (a classificação do chamado).
Bulk support: accepts desk_ids for batched execution.
Inputs: desk_id (required), limit, offset, desk_ids.
tiflux_list_desk_stagesARead-onlyIdempotentInspect
Lista os estágios (etapas do fluxo) de uma mesa. Use para descobrir o stage_id ao mover um chamado com tiflux_update_ticket.
Bulk support: accepts desk_ids for batched execution.
Inputs: desk_id (required), limit, offset, desk_ids.
tiflux_list_internal_communicationsARead-onlyIdempotentInspect
Lista as comunicações internas de um chamado (notas visíveis só para a equipe, nunca para o solicitante).
Inputs: ticket_number (required), limit, offset.
tiflux_list_knowledgesARead-onlyIdempotentInspect
Busca artigos da base de conhecimento por texto e por pasta. Use para achar o procedimento antes de responder um chamado.
Inputs: limit, offset, search, knowledge_folder_ids.
tiflux_list_requestorsARead-onlyIdempotentInspect
Busca solicitantes por nome, e-mail ou telefone. Devolve o requestor_id correto para abrir chamado, e não exige perfil de administrador.
Inputs: name, email, limit, offset, +2 more.
tiflux_list_technical_groupsBRead-onlyIdempotentInspect
Lista os grupos de atendentes da organização.
Inputs: limit, offset.
tiflux_list_technical_usersARead-onlyIdempotentInspect
Lista os atendentes, com filtro por nome, e-mail, mesa ou cliente. Use para resolver o responsible_id ao atribuir um chamado.
Bulk support: accepts desk_ids, client_ids for batched execution.
Inputs: name, email, limit, offset, +4 more.
tiflux_list_ticket_answersARead-onlyIdempotentInspect
Lista as respostas (comunicações visíveis ao solicitante) de um chamado.
Inputs: ticket_number (required), limit, offset.
tiflux_list_ticket_appointmentsBRead-onlyIdempotentInspect
Lista os apontamentos de horas de um chamado.
Bulk support: accepts user_ids for batched execution.
Inputs: ticket_number (required), limit, offset, user_id, +3 more.
tiflux_list_ticket_filesBRead-onlyIdempotentInspect
Lista os arquivos anexados a um chamado.
Inputs: ticket_number (required), limit, offset.
tiflux_list_ticketsBRead-onlyIdempotentInspect
Lista chamados com filtros (situação, mesa, cliente, estágio, responsável, solicitante, período, SLA a vencer). Devolve total_items com o total real do filtro, use-o antes de concluir qualquer contagem.
Inputs: limit, offset, desk_ids, group_by, +12 more.
tiflux_meARead-onlyIdempotentInspect
Dados do usuário dono do token (nome, e-mail, perfil, feature flags). Use para confirmar em nome de quem as ações serão registradas e qual o escopo de permissão da chave.
Inputs: no named parameters.
tiflux_tickets_feedback_reportARead-onlyIdempotentInspect
Relatório de satisfação (feedback) dos chamados por período, com recorte por responsável, departamento ou grupo de atendentes.
Inputs: limit, offset, end_date, start_date, +4 more.
tiflux_update_ticketAInspect
Atualiza um chamado existente. Envie só os campos a alterar. Para mover de estágio use stage_id, para transferir de responsável use responsible_id.
Bulk support: accepts client_ids, desk_ids, priority_ids, status_ids, stage_ids, services_catalogs_item_ids, requestor_ids, responsible_ids for batched execution.
Inputs: ticket_number (required), title, desk_id, desk_ids, +17 more.
toolkit_infoARead-onlyIdempotentInspect
Returns the current toolkit state: installed MCPs, their connection status, the accounts connected to each one, and how many catalog tools each exposes.
Inputs: no named parameters.
Tool Schema Changelog
Recent tool additions, removals, and schema changes observed during successful MCP inspections.
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