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tiflux_create_ticket

Abre um novo chamado. Resolva desk_id e client_id antes com tiflux_list_desks e tiflux_list_clients. Identifique o solicitante por requestor_id, ou pelos campos requestor_name e requestor_email quando ele ainda não existir.

Bulk support: accepts desk_ids, client_ids, priority_ids, status_ids, services_catalogs_item_ids, requestor_ids, responsible_ids for batched execution.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
filesNo
titleYes
desk_idNo
desk_idsNo
client_idNo
followersNo
status_idNo
client_idsNo
status_idsNo
descriptionYes
priority_idNo
priority_idsNo
requestor_idNo
requestor_idsNo
requestor_nameNo
responsible_idNo
requestor_emailNo
responsible_idsNo
requestor_telephoneNo
parent_ticket_numberNo
services_catalogs_item_idNo
services_catalogs_item_idsNo

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A4.2/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate a non-read-only, non-destructive operation, and the description aligns by saying it creates a new ticket. It adds useful behavioral context: requesters can be created implicitly when supplying name/email, and multiple IDs can be batched. The bulk behavior and requester-creation side effect go beyond the structured annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is compact and front-loaded: a one-line purpose, followed by key prerequisites and bulk support. Every sentence delivers actionable information without fluff or repetition of schema details.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's high complexity (22 params, no output schema), the description covers the most critical operational steps: resolving desk/client, determining the requester, and using bulk mode. However, it does not mention what the API returns, how files/followers/parent ticket should be used, or whether certain fields are mutually exclusive beyond the requester case. It is sufficient for basic correct usage but leaves edge cases open.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With 0% schema description coverage and 22 parameters, the description carries a heavy burden. It adds meaningful semantics for desk_id/client_id resolution, requester selection, and bulk plural fields, but it does not explain many other parameters such as followers, parent_ticket_number, files, priority_id, status_id, or responsible_id. The existing explanations are helpful but only partially compensate for the schema gap.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description opens with 'Abre um novo chamado' (Opens a new ticket), using a specific verb and resource that clearly distinguishes it from siblings like tiflux_create_ticket_answer and tiflux_create_appointment. It immediately identifies the tool's core action without ambiguity.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides explicit ahead-of-time guidance: resolve desk_id and client_id using tiflux_list_desks and tiflux_list_clients, and identifies the requester via requestor_id or via requestor_name/requestor_email for new requesters. It also explains when to use the plural bulk fields, though it does not explicitly state when not to use the tool versus alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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