tiflux_update_ticket
Atualiza um chamado existente. Envie só os campos a alterar. Para mover de estágio use stage_id, para transferir de responsável use responsible_id.
Bulk support: accepts client_ids, desk_ids, priority_ids, status_ids, stage_ids, services_catalogs_item_ids, requestor_ids, responsible_ids for batched execution.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| title | No | ||
| desk_id | No | ||
| desk_ids | No | ||
| stage_id | No | ||
| client_id | No | ||
| followers | No | ||
| stage_ids | No | ||
| status_id | No | ||
| client_ids | No | ||
| status_ids | No | ||
| description | No | ||
| priority_id | No | ||
| priority_ids | No | ||
| requestor_id | No | ||
| requestor_ids | No | ||
| ticket_number | Yes | ||
| responsible_id | No | ||
| responsible_ids | No | ||
| priority_change_reason | No | ||
| services_catalogs_item_id | No | ||
| services_catalogs_item_ids | No |