Click on "Install Server".
Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state.
In the chat, type @ followed by the MCP server name and your instructions, e.g., "@mcp-freshdesk list all open high priority tickets"
That's it! The server will respond to your query, and you can continue using it as needed.
Here is a step-by-step guide with screenshots.
Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.
Part of Pipeworx — an MCP gateway connecting AI agents to 1476+ live data sources.
Tool | Description |
| List support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester. |
| Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes. |
| Search tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority. |
| List customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination. |
| Get full contact details by ID including name, email, phone, company, address, and ticket history. |
Related MCP server: Freshdesk MCP Server
Add to your MCP client (Claude Desktop, Cursor, Windsurf, etc.):
{
"mcpServers": {
"freshdesk": {
"url": "https://gateway.pipeworx.io/freshdesk/mcp"
}
}
}tools/list at https://gateway.pipeworx.io/freshdesk/mcp returns the tools in the table
above plus the shared Pipeworx meta-tools — ask_pipeworx,
discover_tools, search_within, remember/recall and the rest of the
gateway-wide set. So the tool count you see is larger than this table: a
single-pack endpoint currently lists roughly 30 shared tools alongside the
pack's own. The connection's initialize response states its exact scope, and
is the authoritative answer for a given day.
This is deliberate, not multiplexing by accident. The meta-tools are what let a
scoped connection answer a question this pack does not cover — via
ask_pipeworx, which routes across the whole catalog — without you adding a
second MCP server. There is currently no way to mount a pack endpoint without
them; if the extra schemas cost you more context than the routing is worth,
connect to the full gateway once rather than to several pack endpoints.
Or connect to the full Pipeworx gateway to get every pack's tools listed directly, instead of just this one's:
{
"mcpServers": {
"pipeworx": {
"url": "https://gateway.pipeworx.io/mcp"
}
}
}Both URLs reach the same gateway and the same 1476+ data sources. The
only difference is which pack's tools are listed directly; ask_pipeworx
reaches all of them from either one.
Instead of calling tools directly, you can ask questions in plain English — this works on the pack endpoint above as well as on the full gateway:
ask_pipeworx({ question: "your question about Freshdesk data" })The gateway picks the right tool and fills the arguments automatically.
MIT
Recent tool additions, removals, and schema changes observed during successful MCP inspections. Dates show when Glama detected each change.
No tool schema history has been recorded yet.
This server cannot be installed
Unclaimed servers have limited discoverability.
If you are the server author, to access and configure the admin panel.
Read tickets, contacts, companies, agents and groups; create, update and reply to tickets.
Read tickets, users, orgs, macros and satisfaction ratings; create, update and comment on tickets.
List, search, create, update, and reply to support tickets across your Dispatch Tickets brands.
Zendesk MCP Pack — tickets, users, organizations via OAuth.
We provide all the information about MCP servers via our MCP API.
curl -X GET 'https://glama.ai/api/mcp/v1/servers/pipeworx-io/mcp-freshdesk'
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