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pipeworx-io

mcp-freshdesk

by pipeworx-io
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TypeScript
Remote

mcp-freshdesk

Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.

Part of Pipeworx — an MCP gateway connecting AI agents to 673+ live data sources.

Tools

Tool

Description

freshdesk_list_tickets

List support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester.

freshdesk_get_ticket

Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes.

freshdesk_search_tickets

Search tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority.

freshdesk_list_contacts

List customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination.

freshdesk_get_contact

Get full contact details by ID including name, email, phone, company, address, and ticket history.

Related MCP server: Freshdesk MCP Server

Quick Start

Add to your MCP client (Claude Desktop, Cursor, Windsurf, etc.):

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://gateway.pipeworx.io/freshdesk/mcp"
    }
  }
}

Or connect to the full Pipeworx gateway for access to all 673+ data sources:

{
  "mcpServers": {
    "pipeworx": {
      "url": "https://gateway.pipeworx.io/mcp"
    }
  }
}

Using with ask_pipeworx

Instead of calling tools directly, you can ask questions in plain English:

ask_pipeworx({ question: "your question about Freshdesk data" })

The gateway picks the right tool and fills the arguments automatically.

More

License

MIT

This server cannot be installed

A
license - permissive license
-
quality - not tested
C
maintenance

How are these scores calculated?

Maintenance

–Maintainers
–Response time
–Release cycle
–Releases (12mo)
Commit activity

Resources

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