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srinivas-86

Zendesk MCP Server (Extended)

by srinivas-86

get_user

Read-only

Retrieve a Zendesk user by ID to convert requester or assignee IDs into user details like name, email, and role.

Instructions

Get a Zendesk user by ID — resolve requester_id/assignee_id to name, email, role.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
user_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate readOnlyHint=true. The description adds specific fields resolved (name, email, role), providing useful behavioral context beyond the annotations. It does not mention other behaviors, but with output schema present, this is sufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence with no wasted words, front-loaded purpose, and clear structure. Every part earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple get-by-ID tool with output schema, the description covers the essential context (resolution use case) completely. No missing information for typical use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The description explains the purpose of the integer user_id parameter (resolving to user details), adding meaning beyond the bare schema. With 0% schema coverage, this compensation is effective.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Get' and the resource 'a Zendesk user by ID', and explains the purpose of resolving requester_id/assignee_id to name, email, role, distinguishing it from sibling tools like search_users.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage when you have a user ID and need details, including resolution of IDs. It does not explicitly state when not to use, but the context is clear and differentiates from alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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