Retrieve a Zendesk ticket by its ID.

Fetch tickets with cursor pagination.

Pass the returned after_cursor as cursor to get the next page. sort_by: created_at | updated_at | priority | status. per_page max 100.

Retrieve comments for a ticket (cursor-paginated), including attachment metadata.

Search tickets with Zendesk search syntax.

Examples: 'status:open priority:high', 'requester:jane@example.com', 'printer error created>2026-01-01'. limit max is 100.

Fetch an image attachment by its content_url (from get_ticket_comments) and return it as base64-encoded data. Only safe image types are allowed.

Get a Zendesk user by ID — resolve requester_id/assignee_id to name, email, role.

Search Zendesk users by name or email.

List agent groups (teams) for routing tickets.

List ticket fields including custom fields with their IDs, types, and options. Use this to interpret or set custom_fields {id, value} pairs on tickets.

Search Help Center knowledge-base articles. Prefer this over reading the whole zendesk://knowledge-base resource.

Create a new Zendesk ticket. Requires the tickets:write scope.

priority: low | normal | high | urgent. type: problem | incident | question | task. custom_fields: list of {id, value} objects (see list_ticket_fields).

Update fields on an existing Zendesk ticket. Requires the tickets:write scope.

status: new | open | pending | on-hold | solved | closed. priority: low | normal | high | urgent. due_at: ISO8601 datetime.

Upload a file (base64) to Zendesk. Returns an upload token to pass to create_ticket_comment's upload_tokens. Requires the tickets:write scope. Max 10 MB.

Add a comment to an existing Zendesk ticket. Requires the tickets:write scope.

WARNING: public=true comments are visible to the end customer. upload_tokens: tokens from upload_attachment to attach files.