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srinivas-86

Zendesk MCP Server (Extended)

by srinivas-86

create_ticket_comment

Destructive

Add a comment to an existing Zendesk ticket, with options to make it public or private and attach files using upload tokens.

Instructions

Add a comment to an existing Zendesk ticket. Requires the tickets:write scope.

WARNING: public=true comments are visible to the end customer. upload_tokens: tokens from upload_attachment to attach files.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
publicNo
commentYes
ticket_idYes
upload_tokensNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate destructive behavior, and the description adds context: write scope requirement, visibility consequences of public=true, and upload token usage. No contradiction.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three concise sentences: purpose+requirement, warning, parameter note. No unnecessary text.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With output schema present, the description covers purpose, prerequisites, warnings, and key parameter behavior. Sufficient for an agent to use correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so description compensates by explaining the public parameter's effect and upload_tokens' purpose. Other parameters (ticket_id, comment) are self-explanatory from names.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description starts with 'Add a comment to an existing Zendesk ticket', which is a specific verb and resource. It clearly distinguishes from siblings like create_ticket and get_ticket_comments.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Requires the tickets:write scope, provides a warning about public visibility, and explains upload_tokens. While it doesn't explicitly list alternatives, the purpose is clear enough for proper selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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