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srinivas-86

Zendesk MCP Server (Extended)

by srinivas-86

get_ticket_attachment

Read-only

Fetch an image attachment by its content_url and return it as base64-encoded data; only safe image types are allowed.

Instructions

Fetch an image attachment by its content_url (from get_ticket_comments) and return it as base64-encoded data. Only safe image types are allowed.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
content_urlYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true, and the description adds value by specifying the return format (base64) and the restriction to safe image types, without contradicting annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with the action, no redundancy. Every word earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

An output schema exists, so return format is not required but is helpfully mentioned. The description covers the input source and type restriction, making it complete for a simple fetch tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With 0% schema coverage, the description explains the source and constraints of the sole parameter (content_url from get_ticket_comments, safe image types). This adds meaningful context beyond the raw schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool fetches an image attachment using a content_url and returns base64-encoded data. It distinguishes from siblings like upload_attachment by specifying the direction (fetch vs upload) and the data format.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description indicates that the content_url comes from get_ticket_comments, guiding the user on prerequisite tool usage. It also notes the 'only safe image types allowed' constraint, but does not explicitly mention when not to use or name alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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