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srinivas-86

Zendesk MCP Server (Extended)

by srinivas-86

get_tickets

Read-only

Fetch tickets with cursor pagination. Pass the returned after_cursor as cursor to navigate pages.

Instructions

Fetch tickets with cursor pagination.

Pass the returned after_cursor as cursor to get the next page. sort_by: created_at | updated_at | priority | status. per_page max 100.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
cursorNo
sort_byNocreated_at
per_pageNo
sort_orderNodesc

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description adds behavioral transparency beyond the 'readOnlyHint' annotation by detailing cursor pagination, sort options, and per_page limitations. No contradictions with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences: first states purpose, second provides critical usage details. Front-loaded with no redundant information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description covers core functionality (pagination, sort, limit) for a 4-parameter list tool. An output schema exists, so return values need not be described. Slight missing guidance on sort_order and when to use it versus search_tickets.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With 0% schema description coverage, the description compensates by explaining cursor (pagination), sort_by (options), and per_page (max 100). However, it omits sort_order, which is a parameter. The explanation adds meaning but could be more complete.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Fetch tickets with cursor pagination,' indicating a specific verb and resource. It differentiates from siblings like 'get_ticket' (single ticket) and 'search_tickets' (search with filters) by focusing on cursor-paginated listing.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides explicit guidance on pagination: 'Pass the returned after_cursor as cursor to get the next page.' It also specifies sort_by options and per_page max. However, it does not explicitly distinguish when to use this tool versus sibling tools like 'search_tickets' for filtered queries.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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